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Job Description:

+ Engage customers and coworkers with empathy and patience.

+ Resolve customers concerns or questions relating to Scholastic Education Solutions – Customer Success Services. Our customers in this department consist of internal and external customers, including Sales Reps, customers, and Sales Operations teams.

+ Will process orders, answer emails and research internal and external customer requests.

+ Utilize various Customer Relationship Management programs to service customer needs.

+ Enter various types of data accurately and efficiently into web-based applications; process orders, make clarification calls to customers and communicate information in a clear and professional manner.

+ Provide information about products and provide samples or catalogs to customers.

+ Record customer information in multiple system locations for marketing and management team.

+ Other duties as assigned.

Qualifications

+ Ability to learn new skills quickly and retain information learned.

+ Excellent data entry and phone skills.

+ Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat.

+ Excellent problem-solving abilities.

+ Must be able to multitask and utilize multiple systems at a time.

+ Must be willing to make decisions and use judgment in resolving customer problems.

+ Must have the ability and willingness to offer optimum customer experience in all circumstances.

+ Must be willing to sell Scholastic Products.

+ Willing to work hours within department hours of operations and overtime as needed including some Saturdays

+ Desire to be a team player.

+ Computer skills, including website navigation and usage, plus e-mail.

+ Experience with Ring Central, Oracle, WOI and/or Salesforce a plus.

Time Type:

Part time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

Compensation Range:

Hourly Rate: 17.25 - 18.25

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster (https://www.scholastic.com/content/dam/scholastic/corp-home/eeo-is-the-law-poster-english.pdf)

EEO Scholastic Policy Statement

Pay Transparency Provision (https://www.scholastic.com/content/dam/scholastic/corp-home/pay-transparency.pdf)

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at: www.scholastic.com

We're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.