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We’re looking for an experienced Scrum Master to join our Claims Systems Operations team. This role is key to fostering a collaborative, high-performing environment that delivers valuable claims system solutions. You’ll champion Agile values, facilitate team ceremonies, and remove obstacles to ensure successful product delivery.

What you'll do to make a difference** **:

Agile Facilitation & Execution

+ Lead PI Planning prep and execution, including PI objectives and ART risk identification.

+ Facilitate iteration events: Backlog Refinement, Planning, Syncs, Reviews, Retrospectives.

+ Align with Product Owners and stakeholders on goals and priorities.

Team & Workflow Optimization

+ Use Kanban boards and metrics to identify bottlenecks and improve delivery quality.

+ Build psychologically safe, high-performing Agile teams with shared definitions of done.

+ Drive cross-team collaboration to enhance ART performance and strategic alignment.

Essential Qualities

+ **Coach** : Guides teams in Agile practices (SAFe, Kanban, Flow).

+ **Transparent** : Promotes visibility and accountability.

+ **Servant Leader** : Prioritizes team needs and organizational alignment.

+ **Mentor** : Encourages growth and continuous learning.

+ **Empathetic** : Supports team perspectives.

+ **Conflict Navigator** : Helps resolve interpersonal challenges and decision-making.

What you need to be successful:

+ High School Diploma or GED required.

+ 3+ years as a Scrum Master or Team Coach.

+ Health insurance experience preferred.

+ Preferred certifications: SSM, CSM, PSM, CSP, PSM II.

+ Familiarity with Agile frameworks (Kanban, XP).

+ Proficient in Agile techniques: User Stories, TDD, CI/CD, Pair Programming, Automated Testing.

+ Strong communication and mentoring skills.

+ Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, Mural.

+ Ability to manage dashboards and plans in ADO and Jira.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,600 - 129,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._