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Customer Service Rep

Location : LANCASTER, NY, United States

Job Family : Support

Job Type : Regular

Posted : Oct 3, 2025

Job ID : 58842

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Job Description

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Organizational Statement

Industrial Gas Filtration and Generation Division, Parker Hannifin Corp, specializes in the design, manufacture and distribution of compressed air & gas treatment, on-site gas generation systems and clean air solutions.

Join Parker’s Industrial Gas Filtration & Generation (IGFG) Division!

At Parker IGFG, we deliver industry-leading solutions in compressed air and gas treatment, gas generation, and pollution control across diverse applications. Many of our trusted brands and expertise have been established for over 50 years, reflecting our deep industry knowledge and commitment to quality.

Our portfolio includes:

• Compressed Air & Gas Filtration:Finite, Balston, Domnick Hunter

• Compressed Air & Gas Capital Equipment:Domnick Hunter, Airtek

• Analytical Gas Systems:Domnick Hunter, Balston

• Air Pollution Control: UAS, BHA

Why Join Parker?

• Be part of a global leader with a rich history and strong commitment to innovation and sustainability.

• Work alongside industry experts in a collaborative and supportive environment.

• Access opportunities for professional growth, development, and career advancement.

• Contribute to meaningful projects that make a real impact on safety, sustainability, and productivity worldwide.

Driven by our mission to build a safer, more sustainable, and more productive world, we invite passionate professionals to join us and contribute to shaping the future of industrial gas solutions.

Position Summary

We are seeking a Customer Service Representative I to join our team and provide outstanding sales order entry support along with excellent phone and email communication. You will:

• Process sales orders accurately and efficiently

• Serve as a primary point of contact for customer inquiries

• Facilitate clear, timely communication to meet customer needs

• Support smooth sales operations with strong attention to detail and interpersonal skills

Key Responsibilities

• Provide customer service, pricing, special quote info, and product recommendations via phone/email

• Process domestic and international sales orders received by phone, email, or electronic interface

• Resolve non-technical issues related to delivery, lead time, pricing, and product recommendations

• Review orders and notify customers of any changes (delivery, pricing, etc.)

• Manage literature requests and return authorizations

• Collaborate with Sales, Shipping, and Production teams to ensure smooth order flow

• Maintain data integrity for purchase orders, order confirmations, and customer info

• Review purchase orders for contract accuracy and completeness

• Participate in special projects as assigned

Qualifications

Education:

• High school diploma or GED required

• Some post-secondary education preferred

Experience:

• 2 to 4 years of customer service or sales-related experience preferred

Skills:

• Strong verbal and written communication

• Excellent organizational and computer skills

• Effective interpersonal and administrative support abilities

Closing Statement

Competitive Compensation:

+ Hourly pay range for this role is $19.74 to $32.89

+ Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

+ Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

+ 401(k) Plan with company matching contributions at 100% of the first 5% of pay

+ Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

+ Career development and tuition reimbursement

+ Additional benefits including paid parental leave, short and long-term disability programs, adoption assistance, Care.com membership and financial planning assistance are provided at no cost to you.

+ Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

+ Paid Time Off and 13 Company-Paid Holidays.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (https://www.eeoc.gov/employees-job-applicants)

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.