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Equipment Service Advisor

Position Overview

**We are seeking a skilled and customer-oriented Service Advisor** to join our team. This role is essential in ensuring a seamless experience for customers needing equipment service and repair. The Service Advisor acts as the bridge between customers and the service department, managing communication, scheduling, and documentation throughout the service process.

Key Responsibilities

+ Welcome customers and assess their service needs in person, by phone, or email.

+ Schedule service appointments and coordinate with technicians to ensure timely completion.

+ Create and manage work orders, ensuring accuracy in service documentation and billing.

+ Clearly explain service recommendations, costs, and timelines to customers.

+ Monitor repair progress and provide regular updates to customers.

+ Process warranty claims and handle service follow-ups.

+ Maintain organized service records and ensure compliance with internal procedures.

+ Collaborate with parts and sales departments to support customer needs.

Qualifications

+ High school diploma or equivalent (Associate’s or technical degree preferred).

+ Previous experience as a service advisor, preferably in agricultural or heavy equipment.

+ Strong mechanical understanding of agricultural machinery and systems.

+ Excellent communication and customer service skills.

+ Proficiency with service management software and Microsoft Office tools.

+ Ability to multitask and thrive in a fast-paced environment.

+ Valid driver’s license and clean driving record.

Benefits

+ Competitive compensation based on experience

+ Health, dental, and vision insurance

+ 401(k) with company match

+ Paid time off and holidays

+ Ongoing training and career development

+ Supportive team environment with growth opportunities

Pay and Benefits

The pay range for this position is $90000.00 - $120000.00/yr.

Full-time Benefits Package Include:

Potential for Sign on Bonus and Performance Based Bonuses

Premium free health, dental, vision, short-term disability, and long-term disability

Competitive paid time off

401(k) with a generous company match;

Retirement Readiness Program;

Company-Paid Life Insurance;

Flexible Spending Accounts;

Dependent Care Resources Program;

Tuition Reimbursement;

Employee Assistance Program, including mental health;

Wellness Programs including weight loss, diabetes management, and high blood pressure management;

Legal & Financial Services;

Fun & Safe Environment

Workplace Type

This is a fully onsite position in Lincoln,NE.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.