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  • Customer Service/Inside Sales Rep

    Stanley Black and Decker (Manchester, CT)



    Apply Now

    Come Build the World with Us!

     

    This is the career you’ve been waiting for your whole life. Joining the Stanley Black & Decker/EAP/CAM team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

     

    Where You Will Work

     

    Consolidated Aerospace Manufacturing (CAM) is the primary division of Stanley Black & Decker Aerospace. We are a leading innovator and strategic partner in the manufacturing of fasteners, fittings, and engineered products for the aerospace, defense, and industrial markets. CAM is currently comprised of nine subsidiaries across the United States split among three segments. This role specifically supports the EA Patten Company based in Manchester, CT, a company targeting rapid and exponential growth in the coming five years.

     

    Who You Are

     

    The successful candidate will embrace the responsibilities in this multi-faceted position with growth opportunities.

    Key Responsibilities

    Customer Service

    + Maintaining delivery performance with customers

    + Coordinating customer demand with planning and manufacturing.

    + Forecasting revenue based on part status and customer demand.

    + Keeping customers up to date with current part status and commit dates.

    + Work with all areas of manufacturing, planning and outside vendors to align commitments and schedule adjustments.

    + Maintain OTD and quality metrics with customers.

    + Maintain the highest ethical standards even when challenged.

    Estimating

    + Responsible for Estimating focused on Aerospace and Defense tubes, ducts, sheet metal fabrications and machined products.

    + Review of customer pricing agreements, development of customer proposals, profitability of orders and backlog, tracking analytics of win rates and profitability.

    + Job cost estimating

    Sales

    + Creation of customer proposals

    + Assessment of opportunities from customers and outside sales team

    + Analyze profitability of existing orders

    + Expand customer portfolio emphasizing scalable opportunities.

    + Take an active role in pricing and proposal recommendations including strategic rationale.

    + Work with the team to prepare business cases for profitable new business.

    + Provide input and analysis associated with new product development and market forecasting.

    + Prepare and make presentations to customers and company management.

    Education/Knowledge/Skills

    Primary

    + Bachelor’s Degree preferred

    + 3+ years in a customer service, manufacturing, engineering environment or in previous estimating role

    + Experience with Pratt & Whitney, Northrop Grumman, General Electric, Collins, Boeing preferred

    + Familiarity with customer portals and commit demands

    + Motivated and ability to work independently

    + Interpersonal skills to work with cross-functional teams

    + Communication skills to work with customers and vendors

    + Project management

    + Proficient with Excel and PowerPoint

    Secondary

    + Ability to work from and understand customer drawings and specifications

    + Ability to assess tooling needs

    + Ability to estimate manufacturing times for machining, assembly, welding and forming

    + Ability to source required materials and components

    + Working knowledge of business finance helpful

    + Experience with supply chain management and strategic sourcing helpful

    Details

    + Competitive salary

    + Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.

    + Discounts on Stanley Black & Decker tools and other partner programs.

    And More

    + Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

    + Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.

    + Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

    + Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

    \#LI-SB1

    \#LI-Onsite

     

    All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristics.

     

    _We Don’t Just Build The World, We Build Innovative Technology Too._

     

    Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

     

    Who We Are

     

    We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

     

    Benefits & Perks

     

    You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

     

    What You’ll Also Get

     

    Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

    Learning & Development:

    Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

    Diverse & Inclusive Culture:

    We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

    Purpose-Driven Company:

    You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

    EEO Statement:

    All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

     

    If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected] . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

     

    Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

     


    Apply Now



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