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Description

The primary role of a Customer Service Representative is to act as primary contact for customers and to coordinate needs with internal departments by providing extraordinary service to all accounts, distributors, and suppliers. This position will be located in Chatsworth CA In the performance of their respective tasks and duties all employees are expected to conform to the following: •Provide service support to Customers, Distributors and Channel Partners •Review, Update, and Load customer contracts as needed. •Record and process orders and/or inquiries received by mail, telephone, portal, and/or through customer personal contact. •Work Excel reports (Align & Customer) including Open Order Report. •Access and understand customer-specific portals. •Ensure orders are retrieved from customer portals and that tracking details are provided in a timely manner. •Track order activity and alert appropriate staff of any potential delivery problems. •Follow-up with internal teams and customer on outstanding Accounts Receivable issues in order to prevent credit holds. •Provide invoices and statements as needed. •Work alongside Quality and Purchasing on related issues. •Maintain and Improve customer(s) OTD and delinquency reports. •Validate and File PO’s within the shared folder. •Perform quality work within deadlines with or without direct supervision. •Interact professionally with other employees, customers, and suppliers. •Work effectively as a team contributor on all assignments. •Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. •Follow company safety policies and procedures. Mental Acuity: •Making quick decisions •Interpreting data •Working effectively and efficiently in high stress and conflict situations •Addressing multiple complex problems simultaneously •Multitasking without loss of efficiency or accuracy Business Acumen: •Research and data analytics •Understanding of business functionality •Engaging and actively participating in meetings.

Skills

Customer service, Data entry, Microsoft office, Customer support, Outlook, pivot table, microsoft excel, excel pivot tables, microsoft office suite, Supply chain, Inventory, Sap, Erp, Purchase order, Purchasing, Order entry, Data, Typing, microsoft, administrative support, computer skills, detail, excel data entry, invoicing

Top Skills Details

Customer service,Data entry,Microsoft office,Customer support,Outlook,pivot table,microsoft excel,excel pivot tables,microsoft office suite,Supply chain,Inventory,Sap,Erp,Purchase order,Purchasing,Order entry,Data,Typing,microsoft,administrative support,

Additional Skills & Qualifications

-High school diploma or equivalent required. •1 years prior experience in similar Customer Service role •1-2 years’ experience of data entry •Knowledge of how to complete reporting in excel and emails. •Demonstrated knowledge and ability to balance priorities. • knowledge of how to use a database •Basic computer skills (Microsoft Office) •Excellent verbal and written communication skills •Organizational skills •Attention to detail skills. •Intermediate level on Excel skills •Ability to work on multiple things simultaneously Preferences •Advanced Excel desired. •College degree in relevant field preferred •1 year experience with aerospace hardware and fasteners •Understanding and experience with placing purchase orders

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chatsworth,CA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.