"Alerted.org

Remote Customer Service RepresentativeLocation: Remote - equipment providedSummary:

We are seeking a dedicated and customer-focused Remote Customer Service Representative to deliver exceptional service experiences. This role involves engaging with customers via phone and online chat, resolving inquiries, and supporting account management and healthcare eligibility verification.

Responsibilities:

+ Deliver the highest level of customer service experience

+ Answer customer calls and respond to online chat inquiries

+ Reset passwords and assist with account creation

+ Upload documents and answer general questions

+ Help customers manage their accounts and verify eligibility for coverages

+ Find creative solutions to consumer problems

+ Diagnose, assess, and resolve issues in a timely manner

+ Display flexibility and adapt to changing project/program updates

+ Demonstrate corporate values consistently

+ Complete self-study, training, and testing; pass required exams

+ Adhere to regulated communication guidelines

+ Interpret and follow defined procedures and policies

+ Input customer information into a database

+ Perform various administrative duties as assigned

Qualifications:

+ Strong communication and problem-solving skills

+ Ability to work independently and adapt to change

+ Commitment to learning and passing required training exams

+ Professional demeanor and adherence to company policies

+ Must take a call center customer service assessment

Compensation:

$15/hour

Schedule:

Initial training and work schedule will be one of the following:

+ M–F Shift #1: 7:45 AM – 4:15 PM EST

+ M–F Shift #2: 8:30 AM – 5:00 PM EST

+ Note: Schedule may change during OEP season

Start Date:

November 3rd

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.