• Google CCAI Conversational Designer

    Capgemini (Philadelphia, PA)


    Looking for Conversational Designer to join us for fulltime role.

    Key Responsibilities:

    • Excellent communication and collaboration skills.

    • Ability to work under rigid deadlines in a fast-paced environment.

    **·** Ability to follow documented, well-defined processes

    • Familiarity with agile methodologies and design thinking.

    Required Skills:

    • 3 years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.

    • Experience with Dialogflow CX, including flow design, fulfillment, and testing.

    • Proficiency in Python for developing webhook services and automation scripts.

    • Strong understanding of GCP architecture and services relevant to CCAS.

    • Experience with webhooks, RESTful APIs, and backend integration patterns.

    • Familiarity with telecom systems such as CRM, billing platforms, and IVR.

    • Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization). – Good to Have

    • Experience with Speech-to-Text, Text-to-Speech, and Agent Assist - Preferred

    • Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning

    • Hand on knowledge using Gen AI, Playbooks & CCAI Insights

     

    Life at Capgemini

     

    Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

     

    + Flexible work

    + Healthcare including dental, vision, mental health, and well-being programs

    + Financial well-being programs such as 401(k) and Employee Share Ownership Plan

    + Paid time off and paid holidays

    + Paid parental leave

    + Family building benefits like adoption assistance, surrogacy, and cryopreservation

    + Social well-being benefits like subsidized back-up child/elder care and tutoring

    + Mentoring, coaching and learning programs

    + Employee Resource Groups

    + Disaster Relief

     

    About Capgemini

     

    Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

     

    engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

     

    Get the future you want | www.capgemini.com

     

    Disclaimer

     

    Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

     

    This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

     

    Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

     

    Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

     

    Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

     

    Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

     

    **Job:** _Business Analyst_

    **Organization:** _NA APPS LOC PRACTICE_

    **Title:** _Google CCAI Conversational Designer_

    **Location:** _PA-Philadelphia_

    **Requisition ID:** _081809_