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ORS SPECIALIST 1/2/3/4

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ORS SPECIALIST 1/2/3/4

Salary

$2,732.00 - $4,682.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

ORSS1234-213591-10325KK

Department

Louisiana Works

Division

Office of Unemployment Insurance Administration

Opening Date

10/03/2025

Closing Date

10/8/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Office of Unemployment Insurance

Division: OUIA Quality Control

Office of Unemployment Insurance Administration (OUIA) Overview:

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

The Louisiana Workforce Commission (LWC) is seeking an ORS Specialist to join the Office of Unemployment Insurance. This position will be responsible for auditing multiple claim types, paid and denied, for accuracy and compliance with State and Federal law and policy.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

•Making Accurate Judgments:The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

•Thinking Critically:The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

•Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Minimum Qualifications

Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Assembles and analyzes evidence gathered which affects the claimants’ eligibility to determine if the claim was properly paid based off written law and policy. Pursues all potential issues beyond the agency minimal attempt requirements to a supportable conclusion. For each error identified, assigns responsibility, cause and cost to claimant, employer, or UI Trust Fund and if present reports programs deficiencies. Initiates formal corrective actions for all errors including monetary reconsiderations, wage overpayments, periods of eligibility and determination relative to separations, deductible income, availability and ability to work, and work search efforts. Evaluates prior agency and employer records to determine if assessed tax liability was accurate and in compliance with agency policy and state law. Requests corrective actions where errors and/or non-compliance are identified.

+ Audits employer payroll records to verify the accuracy and completeness of previously reported wage reports on the randomly selected claim. When appropriate, verifies employer records for any type of deductible income. Reconciles discrepancies of audited amounts. Reviews employers' personnel records concerning claimants work history and reason for separation to verify information previously obtained by the agency and to gather information about undetected eligibility issues or issues improperly addressed on current or prior claims or which could possibly affect future claims.

+ Conducts in-depth, open-ended interviews with sampled claimants to obtain detailed information about work history and eligibility status (reason for separation, deductible income, subsequent employment, availability for work, ability to work, and work search efforts.) Explores previously undetected eligibility issues to the extent necessary for verification.

+ Collects and analyzes all agency documents relative to randomly sampled UI claims paid and/or denied for compliance with state and federal UI law, agency and quality of work.

+ Prepares a summary of each case that includes pertinent facts of the case and the basis for any decision that an error was made. Coverts case information and conclusions to a coded data entry format for entry in USDOL data-base.

+ Presents evidence before Administrative Law Judge in agency fact-finding hearings and provides testimony and evidence in prosecution of fraud cases in civil court.

Position-Specific Details:

Appointment type:Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and agency-wide permanent status employees); or by Detail to Special Duty.

Career Progression Group:ORS Specialist 1, 2, 3, or 4

Please click on the links below to learn more about each job level:

ORS Specialist (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166550)

ORS Specialist 2

ORS Specialist 3 (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166570)

ORS Specialist 4

The Louisiana Works is an equal employment opportunity employer andSAMEagency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

All applicants selected for employment must submit to drug screening and background checks.

Contact Information:

For further information about this vacancy, contact:

Kedrick Kennedy

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

MAJ: Rate your ability to make accurate judgments based on our definition: The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

+ 1= I have no experience and/or am uncomfortable making accurate judgments

+ 2= I have limited experience or require assistance to make accurate judgments

+ 3= I can make accurate judgments

+ 4= I can make accurate judgments and help others improve their ability to make accurate judgments

02

MAJ: Explain your rating by providing specific and relevant examples in the box below.

03

TCr: Rate your ability to think critically based on our definition: The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

+ 1= I have no experience and/or am uncomfortable thinking critically

+ 2= I have limited experience or require assistance to think critically

+ 3= I can think critically

+ 4= I can think critically and help others improve their ability to think critically

04

TCr: Explain your rating by providing specific and relevant examples in the box below.

05

UD: Rate your ability to use data based on our definition: The ability to use relevant and valid data to inform a recommendation for action.

+ 1= I have no experience and/or am uncomfortable using data

+ 2= I have limited experience or require assistance to use data

+ 3= I can use data

+ 4= I can use data and help others improve their ability to use data

06

UD: Explain your rating by providing specific and relevant examples in the box below.

07

Are you currently employed with the Louisiana Workforce Commission (LWC) serving with permanent status? (This does not include probational, WAE, restricted, or job appointments).

+ Yes

+ No

08

Do you have unemployment insurance benefits adjudication experience?

+ Yes

+ No

09

Have you ever conducted audits of a program or agency? If yes, please explain your experience.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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