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Senior Claims Documentation Specialist

Risk Management & Claims

Job Description:

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time--and we're looking to hire talented folks with a love of learning to make it all possible.

Roles & Responsibilities:

+ Administers all legal claim procedures, such as Interrogatories, follow­ ups, Motions, Answers, affidavits, etc., based on knowledge of departmental procedures and priorities.

+ Mastery of electronic keyboards or other equipment such as computers, typewriters and other business machines.

+ Handle telephone calls, obtaining information and scheduling appointments dealing with outside offices.

+ Process legal mail.

+ Accurately communicate with Management and assigned professionals to support discovery and prepare cases for trial.

+ Make sound judgments based on knowledge of Departmental/Section procedures.

+ Assures routine forms are prepared to Department of Transportation, ISO Claim Search and other regulatory agencies.

+ Maintain accurate records, logs and Departmental/Section files as required, based on general instructions.

+ Run daily reports and basic computer reports using the Risk Management Claim database system; properly code transactions based on location, cause, coverage and severity of incident.

+ Take reasonable precautions to ensure and eliminate processing duplicate payments and reserve transactions.

Qualifications:

+ Must be a graduate of an approved high school, or the equivalent.

+ Must have at least 4 years of professional clerical experience in a Risk Management environment. Similar experience may be substituted.

+ Must be able to pass NJ TRANSIT clerical and typing exams

+ Must have familiarization with the computer keyboard and IS functions, and the ability to type 55 corrected words per minute.

+ Proficient in spelling, grammar and language usage.

+ Must have the ability to compose letters of a routine nature.

+ Must be able to understand, transmit and apply oral and written instructions of a complex nature with accuracy, discretion and efficiency.

+ Must have the ability to meet or talk to the general public and foster good will by tactful handling and resolution of problems related to the position.

+ Must have above average poise and tact and the ability to handle routine public, professional and inter-departmental contact.

+ Must be able to utilize the phone proficiently and record information over the phone; including calls from claimants, service providers and others.

+ Must be able to apply specific knowledge of the organization and functions of the Risk Management Department in a professional manner.

+ Must be able to work independently and exercise necessary judgment within guidelines.

+ Must be familiar with NJ TRANSIT Risk Management procedures and functions with internal and external professionals.

+ Must be able to work effectively with other departments.

+ Must have a general knowledge of Departmental record keeping procedures, satisfactory math skills and organizational skills and possess the knowledge of the organization and functions of the Risk Management/ Claims Department.

At NJ Transit you will enjoy a competitive salary and excellent benefits package:

+ Advancement Opportunities

+ Wage Progression

+ Full benefit package including medical, prescription, dental and vision

+ 457 tax-deferred savings plan

+ Life Insurance

+ Paid Time Off

• NJ TRANSIT is an Equal Opportunity Employer

Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST