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Job Description

The Supervisor, Access & Strategy plays a critical role in supporting the design, coordination, and implementation of patient access initiatives across the health system. This role ensures that strategic spread efforts — including scheduling templates, decision trees, and access workflows — are consistently and effectively deployed across departments.

Working under the guidance of the Manager, Access & Strategy, the supervisor partners with physicians, clinical leaders, operational managers, consultants, and technology teams to translate strategy into practice at the ground level. This includes coordinating rollout activities, troubleshooting implementation challenges, and ensuring that workflows are standardized and aligned with enterprise access goals.

Unlike supervisors in day-to-day operations who primarily manage frontline scheduling and performance metrics, this position emphasizes supporting cross-functional change management efforts. The Supervisor, Access & Strategy monitors early adoption, facilitates provider and staff engagement, and provides training and communication to reinforce new processes.

This role requires a professional who is detail-oriented, highly collaborative, and skilled at building trust with stakeholders across multiple specialties. The ideal candidate thrives in a fast-paced environment, balancing the need for operational precision with strategic alignment, and contributes directly to ensuring that access innovations are successfully spread and sustained across the health system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-HS Diploma or GED equivalent

-3+ years progressive experience in patient access, scheduling operations, or healthcare delivery

-1+ years experience in a supervisory role.

-Proficient in EPIC and Microsoft office suite

-Previous experience standardizing scheduling workflows and building out decision trees -Bachelor's degree