• Patient Access Trainer

    Insight Global (Los Angeles, CA)


    Job Description

    An employer is looking for a Patient Access Trainer in the Los Angeles, CA area. The Trainer is responsible for staff education, training delivery, and adoption of decision tree workflows during service line transitions. This role ensures Contact Center staff and homesite staff are equipped to use Epic workflows and standards effectively.

    Responsibilities

    • Conduct training sessions for Contact Center staff and homesite specialty staff (both virtual and in-person).

    • Facilitate precepting and side-by-side coaching for new and transitioning staff.

    • Participate in User Acceptance Testing (UAT) to validate decision tree functionality prior to rollout.

    • Ensure staff compliance with PACC-wide standards (greetings, registration, insurance documentation, notes).

    • Maintain training documentation, update materials, and support continuous education.

    • Collaborate with Supervisors, Leads, and Managers to identify training gaps.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 2–3+ years in a training, precepting, or education role within patient access or healthcare call center where scheduling was the main piece.

    • Strong Epic knowledge

    • Experience delivering training to both frontline staff and multi-specialty clinics.

    • Excellent facilitation, communication, and coaching skills.

    • Ability to travel onsite as needed for training sessions. -Epic Certification