• Chicago Desktop Support (Onsite)

    Insight Global (Chicago, IL)


    Job Description

    The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

    Specific responsibilities include:

    Provide technical support for users of desktop hardware and software; users can be in remote locations

     

    Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting

     

    Troubleshoot printers and copier interfaces

     

    Track and resolve incidents and requests in an incident management system

     

    Perform a variety of support activities including inventory and coordination with outside technology vendors

     

    Work overtime hours, weekend hours and on-call hours as required

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Bachelor’s degree preferred

    Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops

    Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems

     

    Proficiency in troubleshooting desktop computer issues, both hardware and software

     

    Experience with supporting mobile devices

     

    In addition, the ideal candidate will be or have

     

    Excellent customer services skills

     

    Excellent communication skills

     

    Team player attitude