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DAG Order Management Representative

McGraw Hill

1 Positions

ID: 6104

Posted On 10/01/2025

Job Overview

Overview

Impact the Moment

When was the last time you experienced the impact of your work? Our **DAG Order Management Representative** team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

How can you make an impact?

The primary focus of the **DAG Order Management Representative** is to provide the Regional Sales Directors with administrative support related to their sales events, from pre-sale to order close. The DAG Order Management Team assists Regional Directors using our web-based operations suite, InterLink3000, Roses, ALEKS CSR Portal, Salesforce, Oracle and Retool and are often the liaisons for Sales to other parts of the organization, such as Professional Services, Finance, Rostering and Customer Support. The goal of the DAG Order Management team is to improve sales performance through better adherence to company policies and processes.

What you will be doing:

+ Working with Regional Directors and Sales Managers on requests, approvals, and recommendations on behalf of potential customers.

+ Adhere to stated policies and procedures relating to order processing and order exceptions.

+ Communicate and provide information to multiple, cross-functioning teams within the organization.

+ Manage and work cases in Salesforce.

+ Process all orders for New Business and Renewal sales.

+ Produce Quotes and Proposals.

+ Process order changes.

+ Research and provide resolution on order inquiries and complex change requests.

+ Account Administration (enter new, update existing).

+ General Administrative tasks for Sales Managers.

We’re looking for someone with:

+ High school diploma or bachelor’s degree.

+ 2 years of experience with Salesforce is required; experience with Oracle, order processing, and supporting sales teams preferred.

+ Successful multi-tasker and comfortable to work with multiple systems.

+ Excellent communication skills (verbal and written).

+ 2 years of experience with Microsoft Office programs (Outlook and Excel) a must.

+ Attention to detail, organization skills, and a team player.

Why work for us?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.

The pay range for this position is between $38,000 - $55,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49803

Primary Contact

1702837431829

Jacqui Edwards

,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Publishing/Printing

Sales/Service

Location

Remote, Remote

Job Type

Employee

Full/Part

Full Time

Company ID

695

Job REQ #

6104

\# Positions

1

Start Date

20251001

End Date

20251103

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McGraw Hill

About the Company

At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching.

Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success.

By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all.

Why? Because learning changes everything.

http://www.mheducation.com/careers (https://careers.mheducation.com/)