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Job Summary

Must have healthcare leadership experience

The Clinicial Administrator I manages, supervises, and coordinates all functions and activities related to the operations of a small to medium sized physician practice. This is an entry to mid-level practice management position with a minimum to moderate level of complexity. Practice scope is minimal to moderate for number of providers, staff and potential revenue and possible practices in 2 or more locations.

Responsibilities

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration, and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

+ Leadership: Exhibits leadership skills. Supervision and coordination of all daily activities at all clinics. Responsible for personnel management in accordance with organization personnel policies.

+ Financial: Budget development, implementation, and monitoring. Responsible for bottom-line financial performance of practices and keeps revenue and expenses in balance.

+ Operations: Coordinates and communicates with staff and physicians to ensure quality patient service is provided. Incorporates clinic policies and procedures in daily operations. Maintains and demonstrates professional competency according to department policies, procedures, and protocols. Complies with organization and department policies and procedures.

+ Teamwork: Exhibits teamwork, organizational skills, and professionalism. Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Facilitate and participate in regular staff meetings.

+ Quality Improvement: Identifies opportunities to improve processes based on feedback from the staff and customers. Monitors quality of core processes in the department. Collaborates with other departments or disciplines to achieve desired outcomes.

+ Leader Competencies: Instills shared vision and purpose. Drives value-added results. Creates and sustains remarkable leaders. Inspires people to achieve. Communicates and builds relationships. Embodies servant leadership.

+ Human Experience: Provide timely feedback and coaching to team members to address episodes of poor communication or recognize remarkable efforts. Encourage and foster autonomy for team members to create ideas, innovations and new technologies to better serve patients and each other. Intentionally round on team members and patients in an effort to identify system barriers that hinder a remarkable patient experience. Foster a remarkable patient experience by making the Always Events and patient experience a daily focus, partnering with clinic innovator, sharing patient experience outcomes, and supporting the team as they meet the needs of patients. Support diversity and inclusion by engaging the strengths and talents of each team member to ensure a strong organization. Share key learnings from system leader meetings with team members to keep them informed and connected to the organization. Clearly articulate the mission, vision and values and connect them to decisions in order to explain the WHY. Unite the team around the people credo by creating a shared vision where all people are important, and differences are celebrated.

Qualifications

+ Education: Must meet one of the following: Four year Bachelor's degree; or Associate's degree with four years of relevant professional experience; or eight years of relevant professional experience.

Job Opening ID

113919