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Description

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Health Unit Coordinator – Emergency Department (Holly Springs)

Schedule: Nights; Weekday and Weekend availability required; Flexibility to cover PTO and call-outs

Unit Overview:

The UNC Rex Holly Springs Emergency Department is a 24-bed unit that includes a dedicated Results Waiting area to care for lower-acuity and overflow patients in a safe and monitored setting. The department also features two advanced resuscitation rooms—one designed specifically for pediatric care—and five rooms designated for triage, initial assessments, and exams.

Our collaborative emergency care team provides high-quality, compassionate care for adult and pediatric patients experiencing a wide range of needs—from life-threatening emergencies to minor injuries, acute medical conditions, and behavioral health concerns.

Position Summary:

The Health Unit Coordinator (HUC)plays a vital role in supporting the efficiency and effectiveness of the Emergency Department. This role provides essential clerical and administrative support to the nursing staff and works closely with the care team to ensure smooth communication and operations within the unit.

Key Responsibilities:

+ Perform administrative and clerical duties in accordance with UNC Health policies and procedures

+ Support nursing staff with coordination of patient flow and communication

+ Answer phones, manage medical records, and assist with documentation

+ Serve as a key liaison between nursing staff, physicians, patients, and families

Qualifications & Requirements:

+ Previous experience in a healthcare or clerical role preferred

+ Strong organizational and communication skills

+ Ability to work independently and in a fast-paced environment

+ Flexibility to work weekdays and weekends, with availability to cover shifts as needed (including PTO coverage and unexpected call-outs)

Join Us:

If you’re a team-oriented, dependable professional with a passion for supporting patient care in a dynamic and fast-paced environment, we invite you to join our Emergency Department team at UNC Rex Holly Springs.

Summary:

Provides clerical and administrative support to the nursing staff of an inpatient medical unit. Work is performed in accordance with UNC Healthcare policies and procedures under the direction of a nurse manager

Responsibilities:

1. Ensures that services outlined on orders are communicated in a timely manner to appropriate staff in the work unit and throughout the hospital in accordance with UNCHCS policies. Follows up in accordance with established procedure. Transcribes physician orders based on priority and order type. Ensures that physician orders are accurately conveyed to the servicing departments in a timely manner. Reviews orders for logic, clarity, and completeness to ensure that orders are consistent with established procedures and policy. Brings inconsistencies to the attention of clinical practitioners. Coordinates return appointments for patients. Uses multiple hospital support tools, including transportation-tracking system, pager system, Intranet. Sends and receives items via tube system. Uses clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.

2. Maintains patient chart in complete and accurate universal chart order, files in appropriate sections, and ensures all forms contain appropriate patient identification. Processes charts appropriately for admission, transfer, diagnostic/operative procedures, discharge, and death.

3. Orders office or patient care supplies within budget constraints and maintains inventories of unit supplies and equipment. Maintains unit communications equipment including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment. Functions as a clerical resource in the nursing unit and is thus knowledgeable about hospital policies and procedures. Ensures that the nursing unit is clean and orderly. Performs other general office support duties as required.

4. Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients' call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office

Other Information

Other information:

Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• One (1) year of clerical or customer service experience preferred.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: UNC Rex Holly Springs Hospital

Organization Unit: HS Emergency Services

Work Type: Per Diem

Standard Hours Per Week: 4.00

Salary Range: $17.43 - $24.05 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: US:NC:Holly Springs

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.