"Alerted.org

**City/State:** Maryville, Illinois

**Categories:** Support Services

**Job Status:** Full-Time

**Req ID** : 97487

**Pay Range:** $57,304.00 – $93,288.00 / year (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

Exciting Opportunity: Join Our Team at The Heart Group in Maryville, Edwardsville, IL, and Florissant, Missouri!

We're looking for a dedicated individual to support three high-volume practices, comprising 8 doctors and 5 nurse practitioners. In this role, you'll oversee Medical Assistants, Patient Service Representatives, and RNs, while also handling budget management, staffing, and addressing patient concerns.

The ideal candidate will excel in managing multiple offices with strong communication skills and adaptability.

Key Responsibilities:

- Supervise and mentor various health care professionals

- Manage budgets, staffing levels, and patient-related issues

Requirements:

- Demonstrated experience in effectively managing multiple medical offices

- Strong communication and flexibility skills

Schedule:

- Flexible days to accommodate business and practice requirements

- Minimum of 1 day per week at each office

- On-call duties included to support staffing

Join us in making a difference in health care!

\#LI-TP1

Overview

**BJC Medical Group** is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

The Heart Care Group is consistently recognized for their exceptional outcomes and patient care and our physician are among the top cardiologists. With experienced, highly respected physicians and caring staff, our practive specializes in superior diagnosis, treatment and prevention of cardiovascular diseases.

Preferred Qualifications

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include: direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting/coordinating financial and administrative activities as assigned.

Responsibilities

+ Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

+ Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

+ Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.

+ Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.

+ Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

+ High School Diploma or GED

Experience

+ 2-5 years

Supervisor Experience

+ < 2 years

Preferred Requirements

Education

+ Bachelor's Degree

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

+ Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

+ Disability insurance* paid for by BJC

+ Annual 4% BJC Automatic Retirement Contribution

+ 401(k) plan with BJC match

+ Tuition Assistance available on first day

+ BJC Institute for Learning and Development

+ Health Care and Dependent Care Flexible Spending Accounts

+ Paid Time Off benefit combines vacation, sick days, holidays and personal time

+ Adoption assistance

To learn more, go to our Benefits Summary (https://www.bjctotalrewards.org/Benefits)

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer