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Summary: Assist the Program Director in organizing, directing, and supervising all aspects of the operation of the kitchen.

Why Work for SMOC?

+ Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

+ Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

+ Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.

+ 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.

+ Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.

+ Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

+ Responsible for all aspects of the operation of the kitchen including but not limited to, food preparation, guest service, safety and security.

+ Greet and work with volunteer food groups, other volunteers, and guests at the kitchen.

+ Maintain a clean and safe environment for guests and volunteers,

+ Assist Director in coordinating food groups and/or volunteer schedules.

+ Purchase food and order supplies.

+ Assist with meal planning.

+ Resolve conflict amongst staff, volunteers, and guests.

+ Responsible for orientation of groups serving meals as well as volunteers.

+ Prepare and ensure adequate meals are provided daily for both lunch and dinner for up to 220 guests.

+ Attend meetings and trainings .

+ Recruit and interview volunteers. Provide timely mentoring, training, and performance management to staff and volunteers. Complete required paperwork in accordance with company policy.

+ Engage all guests by understanding and addressing their needs whether within or outside the scope of work.

+ Attend and participate in team meetings as requested and communicate effectively with guests and staff in other areas.

+ Maintain confidentiality of the guest, employee and agency information in accordance with federal and state laws and funder requirements.

+ Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC procedures and policies.

+ Other duties as assigned.

Knowledge and Skill Requirements:

+ Requires Serve-Safe Certification.

+ Minimum 2 years experience in kitchen/food management and service.

+ Must have a valid driver’s license and ability to meet insurance requirements.

+ Flexibility and the ability to multi-task is required.

+ Strong judgement, decision making skills, and ability to manage conflict.

+ Experience with homeless population, mental illness, and substance use; must be caring, compassionate, and friendly.

+ Basic computer skills required.

Organizational Relationship: Directly reports to Program Director. Direct reports to this position are Program Assistants, relief staff, and volunteers.

Physical Requirement: Ability to climb stairs.

Working Conditions: ENTER

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Assistant Director, Loaves & Fishes position is eligible to work from home 0 % of the week in scheduling coordination with the department manager.

Wednesday - Sunday; 2pm - 6pm

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