• Interim- Associate Store Team Leader

    Goodwill of the Finger Lakes (Rochester, NY)


    SUMMARY

    The Interim Associate Store Team Leader is responsible for overseeing the daily operations of the store during a transitional period. This includes ensuring safety, sales performance, production, and service standards are upheld. The interim leader will collaborate with Retail Administration, People Resources, and Workforce Development to maintain continuity and alignment with Goodwill’s mission, vision, and values.

     

    This temporary role requires strong leadership, adaptability, and a commitment to customer service and operational excellence.

    KEY COMPETENCIES

    + Customer Focus

    + Developing Others

    + Interpersonal Skills

    + Communication & Collaboration

    + Process/Project Management

    + Sense of Urgency

    + Business Acumen

    + Functional/Technical Skills

    PRIMARY RESPONSIBILITIES

    + Operational Oversight

    + Manage store performance metrics including revenue, labor, safety, and surplus targets.

    + Ensure compliance with organizational policies and safety standards.

    + Maintain accurate reporting on production, staffing, and safety.

    + Team Leadership & Development

    + Supervise and support store team members.

    + Conduct interviews, onboarding, scheduling, and performance reviews.

    + Provide training and development opportunities for staff.

    + Customer & Donor Experience

    + Model and enforce high standards of customer service.

    + Address customer concerns professionally and promptly.

    + Ensure courteous and efficient donation intake and processing.

    + Safety & Facility Management

    + Maintain a clean, organized, and safe store environment.

    + Provide safety training and enforce safe work practices.

    + Report equipment or IT issues promptly.

    + Collaboration & Communication

    + Foster effective communication with team members and other departments.

    + Serve as a role model aligned with Goodwill’s values.

    + Support Workforce Development and People Resources initiatives.

    + Other Duties

    + Perform additional tasks as assigned to support store and organizational success.

    SUPERVISORY RESPONSIBILITIES

    Oversees store management and team members, ensuring alignment with organizational policies and goals. Responsibilities include hiring, training, scheduling, performance management, and conflict resolution.

    QUALIFICATIONS

    + Bachelor’s Degree or equivalent preferred.

    + Minimum 4 years of progressive retail/business experience.

    + At least 2 years of supervisory experience.

    + Proficiency in Microsoft Word, Excel, and Outlook.

    + Strong communication and analytical skills.

    WORK ENVIRONMENT

    Includes indoor and occasional outdoor work. Exposure to dust, cold, and moderate noise levels may occur. Must be able to perform physical tasks such as cleaning and organizing.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    Physical Demands- Associate Store Team Leader

     

    Frequency

     

    Never

     

    Almost Never

     

    Occasionally

     

    Frequently

     

    Often

     

    Sitting

     
     

    Standing

     
     

    Walking

     
     

    Bending over

     
     

    Crawling

     
     

    Reaching Overhead

     
     

    Crouching

     
     

    Kneeling

     
     

    Balancing

     
     

    Lifting and Carrying

     

    10 lbs. or less

     
     

    11 to 25 lbs.

     
     

    26 to 50 lbs.

     
     

    51 to 75 lbs.

     
     

    76 to 100 lbs.

     
     

    over 100 lbs.

     
     

    Push/ Pull Max Force

     

    0 to 20 lbs.

     
     

    21 to 39 lbs.

     
     

    40 to 59 lbs.

     
     

    60 to 100 lbs.