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Lead Client Services and Operations Specialist

Express Employment Professionals

1 Positions

ID: 14458090

Posted On 09/15/2025

Job Overview

Express Employment is seeking candidates for a **Lead Client Services & Operations Specialist** position with one of our clients, a wellness clinic. This is a full-time opportunity for someone who enjoys creating smooth systems, supporting clients, and improving processes — and can **start right away** .

About the Role

You’ll be the operational hub of the clinic, ensuring an excellent client experience while keeping day-to-day workflows running efficiently. Responsibilities include scheduling, payments, reporting, and supporting staff with tools and processes. Training is provided for light clinical support tasks.

Key Responsibilities

+ Serve as the main contact for clients: scheduling, reminders, check-out, and payments.

+ Maintain reports, track KPIs, and keep data accurate in client-management tools.

+ Coordinate website updates and light marketing support (photos/videos).

+ Manage supplies, treatment-room organization, and laundry flow.

+ Support staff scheduling and policy follow-through.

+ Assist clinicians with basic in-room support after training.

What We’re Looking For

+ Proactive, organized, and detail-oriented mindset.

+ Strong client service skills with steady communication under pressure.

+ Comfortable with spreadsheets, reports, and client-management software.

+ Ability to follow through on tasks and suggest improvements.

+ Prior healthcare office or operations experience is a plus.

+ Respect for patient confidentiality (HIPAA awareness).

Compensation & Schedule

+ Hourly pay: $18–$22.

+ Benefits: PTO and paid holidays.

+ Hours: Mon–Thu 8:15–5:00, Fri 8:15–2:00.

Primary Contact

1731509386103

Express Employment

Office,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Advertising/Marketing/Public Relations

Arts and Entertainment

Clerical/Office Administration

Cosmetology/Massage Therapy/Spa

Management/Executive

Photography/Videography

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14458090

\# Positions

1

Start Date

20250915

End Date

20251204

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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