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Description

The Transformation and Business Integration Organization is seeking an experienced Senior Project Analyst to support the Consumer Banking Contact Center. This role will be responsible for individually leading efforts as well as providing analytical team support to a broad application of functions within Transformation and Business Integration. The Senior Project Analyst will coordinate and execute various business support processes and projects. An ideal candidate for this role is both intellectually curious and a self-starter. The Senior Project Analyst should thrive in a collaborative environment, as this role will require working cross functionally within Transformation and Business Integration as well as stakeholders across the wider organization to gather requirements and ensure project success. Additionally, you should consider yourself an expert in creating high quality, compelling, executive level communication and presentation materials to help tell our story while shaping the future of our organization. The Senior Project Analyst will be responsible for the development, delivery, and maintenance of high quality, executive-ready project documentation and presentation materials including quantitative metric tracking, project status and tracking materials.

Primary responsibilities

Project Support:

Responsibilities directly contribute to the planning, execution, and monitoring of internal projects:

+ Assisting in developing project plans, timelines, and resource allocation for internal function projects such as training, playbooks, documentation refinement, and program assessments

+ Performing data analysis and reporting to support decision-making and business performance evaluation

+ Analyzing project data and producing insights to optimize performance, identify problems and shortfalls, and propose solutions

+ Participating in calls, meetings, planning & problem-solving sessions to provide insights, resources, and aid in development of necessary documents for follow-up and execution

+ Obtaining regular updates and preparing workstream status reports for key projects, initiatives, and forums

+ Documentation and process improvement: identifying areas of optimization and implementing best practices to enhance team efficiencies

Administrative:

Responsibilities support optimal operation of the team and leadership through coordination and communication:

+ Create business review presentations in collaboration with internal stakeholders for executive leadership

+ Managing information flow including liaising with leadership, colleagues, and external partners in support of data requests

+ Preparing, reviewing, and composing agendas, correspondence, and executive presentations (including confidential and sensitive information)

+ Coordinating project meetings, schedules, travel arrangements, and expense reporting on an ad hoc basis

+ Own supported organization invoice management including tracking, communication and issue remediation

Qualifications, Education, Certifications and/or Other Professional Credentials

5+ years of experience in administrative and project support role

+ Excellent interpersonal skills including building & maintaining stakeholder relationships

+ Strong problem resolution and critical thinking skills

+ Proactive, flexible, self-starter with ability to work with limited supervision

+ Demonstrated ability to manage multiple competing priorities simultaneously, prioritizing work appropriately using good judgement techniques

+ Excellent organizational, communication and planning skills

+ Team player with strong influencing and problem-solving skills

+ Advanced MS Outlook, MS PowerPoint, MS Excel & MS Word skills

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: M-F 8:30-5pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/27/2025