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Overview

Expand Access. Build Partnerships. Transform Care.

The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

Essential Functions of the Position

+ Maintain and close medical records per policy.

+ Review records to ensure compliance with documentation standards.

+ Identify and obtain missing chart information, including physician signatures and other required documentation.

+ Manage appropriate release of information, including obtaining authorizations and distributing copies.

+ Collaborate with clinical staff to support timely admissions.

+ Conduct medical record audits as requested.

+ Purge closed cases, prepare records for archival, and maintain the master patient index.

+ Participate in hospice quality assessment and performance improvement programs.

+ Oversee tactical HR processes, contracts, and personnel files for staff and contractors.

+ Support branch leader with new hire orientation and onboarding.

+ Serve as a resource connecting staff to IT, HR, and Compliance as needed.

+ Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.

+ Coordinate interdisciplinary team meetings and manage care coordination communication.

+ Provide administrative support including answering phones, ordering supplies, and data entry.

+ Process accounts payable and route invoices as needed.

+ Complete annual compliance training and attend in-services as required.

+ Perform other duties as assigned.

About You

Education

+ High school diploma required.

Experience

+ Minimum of three years of experience in the healthcare industry.

+ Strong preference for medical records experience.

Skills & Qualifications

+ Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).

+ Strong organizational, record keeping, filing, typing, and time management skills.

+ Excellent oral and written communication skills.

+ Ability to adapt to changing tasks with flexibility and professionalism.

+ Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.

+ Demonstrated maturity, cooperation, and tact in the workplace.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

+ Competitive Pay

+ 401(k) with Company Match

+ Career Advancement Opportunities

+ National & Local Recognition Programs

+ Teammate Assistance Fund

Additional Full-Time Benefits:

+ Medical, Dental, Vision Insurance

+ Mileage Reimbursement or Fleet Vehicle Program

+ Generous Paid Time Off + 7 Paid Holidays

+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

+ Free Continuing Education Units (CEUs)

+ Company-paid Life & Long-Term Disability Insurance

+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply Today – Help Us Transform Care Together.

Legalese

+ This is a safety-sensitive position

+ Employee must meet minimum requirements to be eligible for benefits

+ Where applicable, employee must meet state specific requirements

+ We are proud to be an EEO employer

+ We maintain a drug-free workplace

keywords: Hospice Administrator, Area Director of Hospice, Healthcare Operations Manager, Multi-Site Healthcare Manager, Hospice Leadership Jobs, Director of Hospice Services, Healthcare Executive Non-RN, Field-Based Healthcare Leader, Hospice Quality & Compliance Leader, AVP of Hospice

ReqID: 2025-128796

Category: Branch Admin and Clerical

Position Type: Full-Time

Company: Heartland Hospice