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Position Summary:

The Online Sportsbook Operations Manager will be responsible for leading the strategic direction and day-to-day execution of our Sportsbook business. This role will oversee operational performance, drive key initiatives, and ensure alignment with broader company goals. The ideal candidate will bring a data-driven mindset to monitor internal and external KPIs, assess competitive trends, support regulatory compliance, optimize promotional strategies, and more.

As a key stakeholder in the continued growth of our digital gaming platforms, this individual will own the success of the Sportsbook vertical - ensuring operational excellence, innovation, and best-in-class customer experience.

Primary Duties and Responsibilities includes but not limited to:

+ Serve as the primary owner of the Sportsbook vertical, accountable for overall business performance, strategic direction, and growth

+ Collaborate with Marketing to define the overarching promotional strategy to execute across all sports, ensuring alignment with national reinvestment plans and broader company objectives

+ Oversee daily operational performance, ensuring accountability and driving continuous optimization across the Sportsbook offering

+ Collaborate with internal and external trading and risk teams to ensure effective pricing, margin management, and exposure control across all markets to enhance profitability

+ Lead the prioritization of on-site content, including promotions, betting markets, and campaigns, to maximize user engagement and conversion

+ Identify opportunities for incremental investment and performance improvement. Monitor competitive activity to inform strategic decisions

+ Partner with the Product team to identify and prioritize enhancements, feature development, and other product-related initiatives that improve the Sportsbook experience and drive business impact

+ Act as the primary point of contact for sportsbook vendors and suppliers, ensuring strong partnerships and communication, seamless integration, and alignment with operational goals

+ Champion initiatives that enhance the end-to-end customer journey, including bet placement, promotions, and support, with a focus on retention and satisfaction

+ Collaborate with internal teams to support planning and execution of major sportsbook events and seasonal milestones

+ Partner with internal and external analytics teams to deliver performance recaps and insights. Use data to inform investment strategies in collaboration with the Marketing team

+ Deliver regular business performance reports and strategic insights to senior leadership, highlighting trends, opportunities, and areas for improvement

+ Work closely with stakeholders across Operations, VIP, Marketing, and other teams to ensure seamless execution and strategic alignment

+ Ensure all sportsbook operations adhere to applicable regulatory requirements across jurisdictions

+ Collaborate with legal and compliance teams to maintain operational integrity

+ Act as a point of escalation for operational queries by internal team members, providing guidance and support as needed

Minimum Education and Qualifications:

+ Bachelor’s degree in Business, Marketing, Analytics, or a related field

+ 3 + years of experience in Sportsbook Operations or a comparable role within the iGaming or digital entertainment industry

+ 1 year of experience in sportsbook trading, risk management, or related functions

+ Strong strategic and analytical mindset with a deep understanding of sportsbook dynamics, customer behavior, and market trends

+ Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint; familiarity with data visualization tools is a plus

+ Customer-centric approach with a clear understanding of the expectations and behaviors of high-value sportsbook users

+ Demonstrated success in previous roles, with the ability to thrive under pressure and deliver results in a performance-oriented setting

+ Excellent communication, organizational, and interpersonal skills, with the ability to influence cross-functional teams

+ Exceptional attention to detail and proven problem-solving capabilities in fast-paced, data-driven environments

+ High level of integrity, professionalism, and a strong work ethic

+ Passion for delivering a market-leading sportsbook and iGaming experience

+ In lieu of a degree and the previously listed experience, a minimum of 7 years in Sportsbook Operations or a comparable role within the iGaming or digital entertainment industry may be considered

Competencies: Incumbent will master the following competencies while in this position:

+ Adheres to compliance and workplace policies, standard operating procedures and jurisdictional regulations and laws

+ Ability to create effective goals and metrics

+ Able to envision possibilities, anticipate challenges, and create innovative solutions

+ Ability to work independently, be proactive, and be decisive using sound judgment

+ Able to balance employee demands with company obligations and future sustainability

+ Able to adapt, create, and execute quickly to the evolving needs of the organization

+ Ability to represent/demonstrate Spirit of Aquai tenets

+ Ability to influence, establish credibility, and build trust

+ Leader polish and presence with organizational savvy-ness

Training Requirements:

+ Certifications as required by Mohegan

+ Mohegan Corporate and departmental policies and procedures

+ Appropriate regulations that pertain to Mohegan Information Systems

+ Mohegan budget planning and analysis process and procedures

+ Understanding of Time and Attendance and Database Management systems

Physical Demands and Work Environment:

+ Office work environment

+ Must be able to sit in front of a computer screen for extended periods of time

+ Must be able to work various shifts and flexible hours

+ Must be able to travel; six or more trips per year required

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.