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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Digital Support Specialist position exists to provide content publishing and toolset support for the ministry. This position manages, acquires, and publishes content on a variety of digital platforms, including websites, blogs, podcasts, and apps. It is responsible for administering, maintaining, optimizing, and supporting many of the toolsets that drive the ministry's digital platforms. This position is also an ambassador to stakeholders throughout the ministry – providing appropriate training, support, and encouragement of their work with the ministry's digital properties.

Essential Duties/Responsibilities:

Quickly builds fully functioning WordPress webpages from wireframes or mockups provided by team members

Creates, updates, and maintains digital elements (e.g., landing pages) that may require advanced knowledge of HTML, CSS, and/or some JavaScript

Troubleshoots WordPress and FormAssembly bugs rapidly to ensure pages display properly, transmit data correctly and promote an excellent user experience

Builds, configures, and maintains numerous webforms on multiple sites. Works with other teams to integrate data transmission from these forms to Salesforce

Processes requests for webpage redirects and creation of QR codes

Oversees quality assurance of the ministry’s digital properties through periodic review of web pages – correcting or assigning to a department stakeholder for correction as appropriate

Administrates and provides subject matter expertise for appropriate digital toolsets (e.g., FormAssembly, WordPress, Salesforce Marketing Cloud)

Documents webpage building and troubleshooting procedures to assist team members and train other stakeholders in the ministry

Trains the ministry’s digital stakeholders, including creation and presentation of professional training curriculum and training materials

Supports the ministry's digital stakeholders, including prompt and courteous interaction with ministry employees of varying levels of technical competence

Works closely with appropriate personnel to escalate content and technical support issues to Content Creators, Digital Solutions, or 3rd -party developers or support teams, as appropriate

Provides after-hours and weekend support for content publishing and toolset support

Assists with User Acceptance testing of development projects and tasks

Provides advice and feedback to management regarding editorial policy, editorial user experience, site design, CMS design and toolset selection

Stays current with new technologies, trends, and best practices

Other Duties/Responsibilities:

Performs other duties as assigned

Managerial Breadth/Scope of Job:

None

Working Environment/Physical Requirements:

Office environment

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements

Results-oriented, self-motivated, and committed

Ability to communicate clearly, graciously, and effectively

Avid interest in the digital sphere, especially as it relates to the key components of content delivery

Knowledge/Experience:

Bachelor’s degree in digital media, computer science, marketing, or related field

3-5 years of experience with digital content management

Expert knowledge of WordPress preferably using WordPress Elementor

Knowledge of and experience in digital toolsets, including enterprise-level content management systems, community software, etc.

Knowledge of Best Practice Standards and Accessibility

Experience managing projects, timeframes, planning, etc.

Above average knowledge and understanding of HTML, CSS, JavaScript, and other Web concepts

Salesforce or another CRM knowledge preferred

General marketing experience helpful

Skills, Abilities, and Special Talents/Gifts:

Strong written communication skills e.g., writing/editing for digital

Strong technical skills

Strong visual skills

Organized and detail-oriented

Ability to handle multiple projects at once

Ability to meet tight deadlines

Pay Range: $58,236 to $67,077/yr

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by October 13, 2025. However, this posting will remain open until filled.

+ The potential employee start date is October 27, 2025.

Posting date: October 6, 2025

Unposting date: ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

Job Details

Pay Type Salary