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DESCRIPTION

This position is for **Texas Spine Consultants, located in Addison, TX.**

**JOB SUMMARY:** Answers the telephone and directs calls to the appropriate person. Schedules surgical appointments, greets, instructs and directs patients. Position serves as a liaison between patient and medical support staff.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

+ Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed.

+ Maintaining MDs calendar.

+ Schedules all surgical procedures with hospitals and/or Ambulatory Surgery Centers (ASC).

+ Coordinates anesthesia, neuro monitoring and hardware reps.

+ Issues out-patient material. Responsible for ensuring that all surgical patients are given oral and/or written instructions regarding the upcoming procedure and hospital policies and procedures.

+ Verifies insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for surgeries, MRI’s, EMG’s, specialty injections, and other services as needed.

+ Notifies patients of expected financial responsibility that will be due at the time of service.

+ Provides explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.

+ Enters benefits and precertification/authorization into EMR system (Referral Management).

+ Coordinates with referring physician offices when necessary to pre-authorize services.

+ Attends scheduled staff meetings.

+ Availability to work in the office setting Monday-Friday.

+ Covers other schedulers when they are out.

REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

+ High School Diploma/GED required.

QUALIFICATIONS AND EXPERIENCE:

+ Experience with Centricity/Phoenix EMR is a plus.

+ MUST be proficient in obtaining insurance prior-authorizations.

+ MUST have 2 years of direct surgery scheduling experience.

+ Computer literate, with strong keyboard skills and experience with electronic medical records system.

+ Background in medical terminology, Orthopedics/Spine, and ability to analyze medical situations for scheduling purposes preferred.

+ Familiarity with various health insurance plans and benefit eligibility processes preferred.

+ Strong written and verbal communication skills.

+ Pleasant speaking voice and demeanor, with strong customer service skills.

+ Neat, professional appearance.

+ Ability to multitask and excel in high pressure situations.

+ Ability to establish effective working relationships with patients, physicians, and other medical support staff.

**Company:** United Musculoskeletal Partners

**Job Type:** Full-time

**Address:** 17051 Dallas Parkway, Addison, TX, 75001