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How you'll help us Keep Climbing (overview & key responsibilities)

At

Delta Air Lines, connection is at the heart of everything we do and guides our

every action. We strive to welcome and care for all of our customers during

their travels with us and aim to deliver an elevated experience.

Customer

Experience Design (CXD) organization is founded on delivering the Delta Brand

experience via welcoming, elevating, and caring service, offering distinctive

and premium choices to our customers across all destinations, and personalizing

the experience to create memorable connections and deepened relationship with

Delta.

CXD’s

Customer Insights & Prioritization (CXI&P) team is

established to unlock new capabilities for Personalization, Insights, and

Analytics. This team will deliver tangible, immediate incremental value to

Delta using Artificial Intelligence/Machine Learning, simulation, optimization,

visualization, and advanced analytics.

CX

Advanced Analytics is seeking a Principal Data Scientist to take on developing

data-driven solutions aimed at continually improving the customer experience. In

this role you will be responsible for transforming data from disparate systems

to provide insights and analytics for business stakeholders. This position

requires strong analytical capabilities with a deep understanding of data

modeling and design tools, while performing model monitoring and calibration. You

will also work with business stakeholders and present analysis to these

business users in a digestible way. This individual will also collaborate with

other Data Scientists to develop advanced analytics for complex business

problems.

Primary

Functions:

+ Responsiblefor the development and maintenance of models and tools (e.g., forecasting,optimization, performance, etc.)

+ Collaborateswith CX Advanced Analytics team and business owners to take a data-drivenapproach in identifying key customer pain-points, uncover insights, and developtechniques to address these issues

+ Detailedunderstanding of data science techniques, calibrating and enhancing existingmodels, and monitoring model performance

+ Leverageemerging technologies and identify efficient and meaningful ways to delivermeaningful insights to the business

+ Hands-onexperience with data modeling, design tools, and business case delivery

+ Designand implement robust statistical models and machine learning algorithms tosolve complex business problems

+ Respondto high-priority, ad hoc analytical requests from executive leadership,delivering clear, data-driven insights to support strategic decision-making

+ Presentsanalysis to business users in a digestible way

What you need to succeed (minimum qualifications)

+ 6+years of relevant hands-on experience in data science or advanced analytics,with a demonstrated ability to execute complex projects independently

+ Hands-onexperience with Generative AI (Gen AI), Large Language Models (LLMs), andNatural Language Processing (NLP), including fine-tuning, prompt engineering,and deploying models like GPT, BERT, or similar in-production environments.Ability to leverage these technologies to build intelligent applications suchas chatbots, summarization tools, or content generation systems.

+ Strongunderstanding of statistical modeling, A/B testing, and data visualization

+ Skilledin feature engineering, generating statistical models, and measuring featureimportance and model evaluation

+ Proficiencyin Python, R, SQL, and machine learning libraries

+ Experiencein executing end-to-end analytical projects with minimal oversight, fromproblem definition to solution delivery

+ Consistentlyprioritizes safety and security of self, others, and personal data.

+ Embracesdiverse people, thinking, and styles.

+ Possessesa high school diploma, GED, or high school equivalency.

+ Isat least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Masters’s degree in data science, statistics, mathematics, computer science or related quantitative field

+ PhDdegree in data science, statistics, mathematics, computer science or relatedquantitative field

+ Workingknowledge of statistical/machine learning tools (e.g., SAS, R, TensorFlow)preferred

+ Experiencein designing data models for cloud-based solutions from leading cloud providerssuch as AWS, Azure, etc.

+ Self-motivatedand take pride in building great experiences for users, whether they areemployees or customers.

+ Resourcefulin finding the data and tools you need to get the job done

+ Notafraid to ask for help when you need it, or help teammates when they need aboost

+ Intenselycurious about finding a solution to the pain-points of our customers along theentire travel experience

Benefits and Perks to Help You Keep Climbing

Our

culture is rooted in a shared dedication to living our values – Care,

Integrity, Resilience, Servant Leadership, and Teamwork – every day, in

everything we do. At Delta, our people are our success. At the heart of what we

offer is our focus on Sharing Success with Delta employees. Exploring a career

at Delta gives you a chance to see the world while earning great compensation

and benefits to help you keep climbing along the way:

+ Competitivesalary, industry-leading profit sharing program, and performanceincentives

+ 401(k) withgenerous company contributions up to 9%

+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members

+ Careerdevelopment programs to achieve your long-term career goals

+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

+ Recognitionrewards and awards through the platform Unstoppable Together

+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here