• Guest Services Supervisor

    Omni Hotels (Bretton Woods, NH)


    Location

     

    Omni Mount Washington Resort & Spa

     

    As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

    Job Description

    To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

    Our team members enjoy a wealth of benefits and perks, including:

    + Comprehensive healthcare coverage with options for medical, dental, and vision plans.

    + Paid time off for relaxation and rejuvenation.

    + Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

    + A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

    + Complementary Golf, Skiing and Riding.

    + Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.

    + Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

     

    Join us and thrive in an environment where your well-being is valued and supported.

    Responsibilities

    + Maintain the Activity Concierge Desk as the information hub for guests of the resort

    + Assist in creating and implementing an ongoing training program that will include experiencing Resort dining outlets and activities

    + Implement MOS training monthly to ensure our associates are delivering the best guest experience possible

    + Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc.

    + Create staff schedules and maintain payroll based on occupancy

    + Administer the departments payroll

    + Maintain communication with all departments at the Resort

    + Assure coverage of the Activity Concierge Desk at all times

    + Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. brochures, trail maps, etc.)

    + Maintain a library of regional information (i.e. directions, dining options, etc.)

    + Remain aware of resort dining schedules, events, etc. and be sure staff is kept up to date on all pertinent information

    Qualifications

    + High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.

    + Must have excellent interpersonal skills.

    + Must provide excellent service to internal and external customers.

    + Must have excellent oral and written communication skills.

    + Must be attentive to detail.

    + Must have excellent computer skills.

    + Must be pleasant and friendly.

    + Must be available to work flexible hours to include nights, weekends, and holidays.

    + Candidate must be able to successfully pass a pre-employment drug screening.

    + Must have a valid driver's license and an excellent driving record.

    + Must be available for scheduling based on business demands to include nights, weekends, and holidays.

     

    Omni Hotels and Resorts is an equal opportunity employer.

     

    Job LocationsUS-NH-Bretton Woods

     

    Posted Date2 weeks ago(9/25/2025 1:05 PM)

     

    Requisition ID 2025-127859

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations