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Overview

The Design Operations (Design Ops) Manager oversees the operational aspects of the Navy Federal UX design team, ensuring efficiency, consistency, and effectiveness in the design process. They streamline workflows, manage resources, and foster collaboration to optimize design output and impact. The Design Ops Manager acts as a strategic partner, ensuring the design team has the resources, processes, and support needed to create of impactful solutions efficiently and effectively. This role will also oversee and support the team responsible for the accessibility of our digital experiences for people with disabilities in conformance with enterprise standards.

Responsibilities

+ Design Ops managers analyze and refine design processes and Design System implementation to improve efficiency, reduce bottlenecks, and ensure consistent quality

+ They allocate design resources (people, tools, budget) effectively across projects and initiatives, ensuring optimal utilization

+ They facilitate communication and collaboration between design teams and other departments, such as product, engineering, and marketing

+ They evaluate, select, and implement design tools and technologies to enhance team efficiency

+ They foster a culture of continuous learning and improvement by facilitating knowledge sharing, onboarding, and training for design team members

+ They define and track key performance indicators (KPIs) to assess the effectiveness of design operations and identify areas for improvement

+ Lead a team of accessibility experts that work in collaboration with product owners, designers, developers, management, and scrum teams

+ Create a uniform accessibility review process and bring in new tools to support that process

+ Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop and recommend action plans for implementation/dissemination to management; assist with coordinating changes and the development of training as needed

+ Perform other related duties as required

Qualifications

+ Bachelor’s Degree in Design, UX, Marketing, Information Technology, Strategy, or the equivalent combination of education, training, and experience

+ 3 to 5 years’ experience in design, project management, and analysis in support of strategic planning initiatives

+ Expert Knowledge in Agile methodologies

+ Experience leading large enterprise creative delivery teams

+ Extensive experience leading, shaping and developing innovative solutions while managing business risks

+ Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly

+ Ability to productively communicate to stakeholders, team members, and leaders

+ Extensive experience in developing business or technology strategy

+ Advanced knowledge of project/program management processes and methodologies

+ Previous project leadership and execution, including initiatives with technology, design processes, cross-functional teams, and external partner team members

+ Ability to exercise initiative, produce desired results and achieve objectives

+ Ability to learn different collaboration or product management tools quickly

+ Effective skill building relationships through rapport, trust, diplomacy, and tact

+ Advanced analytical and conceptual skills to create original concepts/theories for various projects

+ Advanced skill delivering effective presentations to groups of various sizes

+ Advanced skill influencing and guiding strategic thinking

+ Strong verbal, written and interpersonal communication skills

+ Strong problem solving and negotiation skills

Desired Qualifications

+ Master’s Degree in Design, UX, Marketing, Information Technology, Strategy, or the equivalent combination of education, training , and experience

+ Experience developing digital products

+ Background in technology or entrepreneurship

+ Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions, and regulations

Hours: Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Forbes® 2025 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2025

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 27340