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Position Title:

Public Safety Telecommunicator (Reserve)

Job Posting Closing Date:

*This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.*

Provo Public Safety Communications is seeking qualified experienced reserve applicants for the role of Public Safety Telecommunicator. Civic-minded individuals interested in supporting this service provided to the residents of Provo City are strongly encouraged to apply.

Job Details

What is the compensation?

Pay Rate:

(G28) $28.08 - $38.70 per hour (Reserve transfers with 2-4 years of experience)Depending Upon Qualifications (Reserve transfers with 5+ years of experience)

Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great benefits: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.

What are the main duties?

+ Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.

+ Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD’s, teletypes, and other agencies.

+ Perform as the “first link” in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.

+ Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.

+ Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.

+ Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.

+ Coordinate after-hours transient assistance.

+ Perform various record-keeping, filing, indexing, and other general clerical work.

+ Assist other staff members as needed, and perform other related duties as required.

What are the minimum qualifications?

+ High school diploma or equivalent (GED).

+ Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.

+ Must be 18 years of age at time of hire.

+ Must obtain BCI terminal, EMD, and CPR certifications during probationary period.

+ Existing Utah State POST Dispatch certification desirable.

+ Preference given for experience with video display terminals, data input, and typing skill of 40 wpm.

NOTE: Typing scores will be considered if submitted by the closing date. Typing scores will be accepted from any service or software that provides a printed result. However, all typing skills will be subject to verification.

What is the schedule?

Applicants must be able to work various shifts: Day, Swing, and Grave. Schedule is bid for approximately every 3 months. Positions requires working holidays and weekends. Current schedule is four, 10-hour days. Schedule is subject to change.

What is the selection process?

This position is open file and will be closed when sufficient, qualified applications to proceed with a competitive selection process have been received (at least seven days). Applications will be reviewed in the order they are submitted. Applicants must meet the minimum qualifications listed above to be eligible for consideration.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo City has a vision for continued prosperity based on citizen priorities. To deliver on those priorities, the Administration developed a brand promise to establish the high standards of our community identifies as the Provo Pillars: Welcoming, Safe and Sound, Economically Vibrant, and Forward Looking. Together we are building a strong foundation for a community that is honored both nationally and locally. Provo is consistently recognized nationally for its outstanding quality of life, well-being, and as a beautiful place to live. Provo has been awarded the “Best Performing City” three years in a row, and we were ranked the ‘Best Run City in America’ by WalletHub for 2025. Visit provo.gov to learn more!

Provo City is an Equal Employment Opportunity employer.

Full Time/Part Time:

Part time

Position Type:

Regular

Scheduled Hours:

10

It is the policy of Provo City to select, develop, and promote employees based on their ability and job performance. It has been, and shall continue to be, the policy of the City to provide Equal Employment Opportunity to all people in all aspects of employer/employee relations without regard to race; color; religion; sex; pregnancy, childbirth, or pregnancy-related condition; age; national origin; disability; sexual orientation; or gender identity. This policy affects decisions including, but not limited to, an employee's compensation; benefits; terms and conditions of employment; and opportunities for promotion, training and development, transfer, and other privileges of employment. It has been, and shall continue to be, the City's policy to maintain a working environment free of discrimination and intimidation. It is further the policy of the City to comply in good faith with applicable local, state, and federal statutes concerning Equal Employment Opportunity.

Employment with Provo City offers a variety of opportunities to start and grow an exciting career serving your community, including in public safety, utility services, leisure services, administration, and other areas. Opportunities are always available, so apply today to be a part of Provo’s team!