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Description

Provide excellent customer service and level 1 technical support as a member of our Service Desk team.

Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.

Leverage Knowledge Base articles and SOP’s to resolve known issues.

Escalate to Level 2 and Level 3 support when needed.

Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services) for end user compute technology.

Effectively communicate with business associates and provide solutions to technical issues.

Accurately log detailed activities, track calls/requests in ticketing system

Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment within established standards and guidelines.

Provide Hardware troubleshooting/Support

Imaging devices

Providing support and resolving "stuck sessions" that end users are encountering.

Skills

Help desk support, Help desk, Service desk, Troubleshooting, Windows 10, Active directory, Windows, Office 365, Technical support, Password reset, Hardware

Additional Skills & Qualifications

Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer’s issues.

Strong troubleshooting skills

Excellent verbal, written and/or interpersonal communication skills

Advanced level experience and working knowledge with a minimum of three of the following: computer hardware, Windows operating systems, Microsoft Office, Microsoft Active Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user access.

Familiarity with Remote/Home office support challenges

Customer service, effective communication, soft skills and team interaction are critical to the success of this position

This role will need individuals to be "on call" there is a rotation that the team uses and the expectation is to have these individuals eventually grow into the on call rotation. Hours of support are between 6:00am and 5:00pm and candidates can expect a 8 hour work day with a hour lunch.

Candidates who has experience with an IT administration Console & scripts will be a bonus.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Neenah,WI.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.