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POSITION: Concessions Manager

DEPARTMENT: Hospitality

REPORTS TO: Director, Concessions

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

As Local Eats Manager, you will lead the on-the-ground operations of Local Eats concessions team within Raymond James Stadium. This is a highly hands-on role focused on event execution, staff leadership, and guest service. Candidates should expect to spend most of their time in stadium concessions areas actively engaging with team members, troubleshooting real-time challenges, and ensuring a seamless guest experience from setup to breakdown.

ESSENTIAL DUTES AND RESPONSIBILITIES

+ Lead, supervise, and coach part-time team members and volunteers during event operations, promoting a culture of exceptional guest service and safety.

+ Ensure efficient stand setup and execution on event days, including cleanliness, proper product levels, and functioning equipment.

+ Maintain accurate inventory control by monitoring product usage, conducting regular stand audits, and minimizing waste or shortages.

+ Analyze sales data and product performance to drive informed decisions around menu offerings, staffing, and inventory needs.

+ Collaborate with leadership on planning for upcoming events, including product ordering, stand assignments, staffing schedules, and logistical needs.

+ Handle guest inquiries and resolve complaints in a professional, timely manner.

+ Ensure compliance with all health, safety, and alcohol service regulations.

+ Prepare and maintain operational documentation and reports as needed.

+ Participate in stadium-wide safety initiatives and ensure incidents are reported through the company’s risk management system.

+ SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

+ The ideal candidate will have a bachelor’s degree with a minimum of 2 years’ experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.

SKILLS AND ABILITIES

+ The ideal candidate will have a bachelor’s degree with a minimum of 2 years’ experience in the high-volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.

+ Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.

+ Demonstrate leadership in managing team members and major projects or initiatives.

+ Guest service oriented with the ability to communicate with team members, vendors, client representatives and guests in a positive and professional manner.

+ Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.

+ Must be able to work in a team environment and foster team collaboration.

+ Proficiency in Microsoft Office, Point of Sale Software and inventory management systems.

+ Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.

+ Must have the ability to lift, push, and pull approximately 25lbs.

+ Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs, and elevators.

+ Must be available for all Tampa Bay Buccaneers and USF games as well as all major stadium events. This position is event based operations.

+ Follow and encourage teams to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

+ Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.