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Job Title:

Cloud Solution Architect – M365 & AI Business Solutions

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary:

We’re seeking a seasoned **Cloud Solution Architect (CSA)** with deep expertise in **Microsoft 365** and a passion for **AI-powered business transformation** . This role is pivotal in helping customers harness the full potential of **M365 Copilot** , **OneDrive for Business** , and **SharePoint Online** —from strategic vision to hands-on implementation.

You’ll work directly with customers to scope, design, and deliver intelligent workplace solutions that drive productivity, governance, and innovation. If you thrive in high-impact consulting environments and can bridge business needs with technical execution, we want to hear from you.

Key Responsibilities

+ **Lead end-to-end engagements** : From discovery and solution architecture to deployment and adoption of M365 AI capabilities.

+ **Architect intelligent solutions** using M365 Copilot, integrating with OneDrive for Business and SharePoint Online.

+ **Design and implement governance frameworks** for SharePoint Online and OneDrive, ensuring scalability, compliance, and security.

+ **Develop custom solutions** and automation using Power Platform, Graph API, and M365 extensibility models.

+ **Advise stakeholders** on best practices for AI integration, data readiness, and change management.

+ **Collaborate cross-functionally** with Microsoft PODs, engineering teams, and customer IT departments.

+ **Mentor junior engineers** and contribute to internal knowledge sharing and capability building.

Required Qualifications

+ 8+ years of experience in enterprise consulting or solution architecture.

+ Proven expertise in **Microsoft 365** , especially **Copilot** , **SharePoint Online** , and **OneDrive for Business** .

+ Strong understanding of **AI in business workflows** , including Copilot extensibility and data integration.

+ Hands-on experience with **SharePoint administration** , governance, and development.

+ Familiarity with **Power Platform** , **Azure AD** , and **Microsoft Graph** .

+ Exceptional communication and stakeholder management skills.

+ Ability to lead complex engagements from **scope to design to implementation** .

Preferred Qualifications

+ Microsoft Certified: M365 Enterprise Administrator Expert or equivalent.

+ Experience with Azure Landing Zones and hybrid cloud environments.

+ Background in change management and user adoption strategies.

+ Prior experience working with Microsoft customers or within Microsoft consulting teams.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 10/13/2025.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .