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Summary The Information Technology Technician II supports the work of eight judges and approximately 80 staff members. As a member of the court's Help Desk team, the incumbent will deliver the highest level of customer support and follow-up to court employees, the bar, trustees, and the public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction. Responsibilities The Information Technology Technician II provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues. Responds to help desk calls and e-mails, log computer problems, and resolve routine to complex technical issues. Provides training and assistance to users on computer applications and hardware. Configures, installs, and supports PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, and multi-function devices. Prepares and maintains the documentation and standard operating procedures and checklists for end users and other technicians. Performs basic system support for telephone systems, such as additions, deletions, and moves. Provides technical support for courtroom and conference room audio/visual equipment. Performs the duties of custodial officer or disposal officer (as designated) for property listed in the court's inventory of IT equipment, adhering to the policies of the Guide to Judiciary Policy. Evaluates, tests, and implements new operating systems, off-the-shelf software, and workstation hardware. Monitors day-to-day operations of technology equipment. Performs other duties as assigned. Requirements Conditions of Employment The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. Court employees must adhere to a Code of Conduct, copies of which are available upon request. The Federal Financial Reform Act requires direct deposit of federal wages for court employees. Applicant must be a United States citizen or eligible to work in the United States. Qualifications Mandatory Qualifications: The successful candidate must have a minimum of three (3) years hands-on experience with: Installation, repair, upgrade, and troubleshooting of PCs, printers, and scanners. Administration of the following technologies: Microsoft Windows 10/11 Professional, Microsoft Windows Server 2012 R2/2016/2019, and Microsoft Office Suite. Work collaboratively and professionally in a team environment. Exceptional organizational and time management skills. Effective oral communicator with the ability to explain technical concepts to all levels of staff. Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant. Court Preferred Skills/Qualifications: Bachelor's degree in information systems, computer science, business administration, or a related field from an accredited institution. Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines. Familiarity with the following technologies also is preferred: VMware vSphere, VMware Horizon View, Microsoft SQL Server, Microsoft 365, mobile device management, KACE. The ability to take the initiative to learn new programs quickly. Proficient with Microsoft Active Directory environments. Certifications relevant to IT Technician II (e.g. CompTIA A+ and Microsoft Certified IT Professional). Education Additional Information Various skills assessment tests will be administered. The starting salary will be fixed commensurate with the experience and qualifications of the applicant. Employees of the United States Bankruptcy Court are appointed in the excepted service, are considered "at-will" employees, and serve at the pleasure of the Court. As a condition of employment, the selected candidate must successfully complete a background check, including fingerprinting, and a check of financial and credit records. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Candidates completing Form AO-78 must complete questions 18-20 regarding their criminal history. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual's date of hire. Any position offer will be provisional until a full suitability determination can be made. The United States Bankruptcy Court is a part of the Judicial Branch of the United States government. Although comparable to the Executive Branch (civil service) in salary, leave accrual, health benefits, life insurance benefits, and retirement benefits, court employees generally are not subject to the many statutory and regulatory provisions that govern civil service employment. The United States Bankruptcy Court is an Equal Opportunity Employer.