• Switchboard Operator

    Saratoga Hospital (Saratoga Springs, NY)


    • Switchboard Operator 📍 Location: Saratoga Springs, NY 🕒 Employment Type: Full time 📌 Shift/Schedule: Evening Shift: 3:00pm-11:00pm; 2-3 Holidays per year, on call every 8th weekend 💼 Department: Communications 💰 Salary Range: $17.25-$24.63, based on experience and qualifications

    • About Saratoga Hospital At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

    • About the Role We’re looking for a dedicated Switchboard Operator to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our Communications team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment.

    • What You’ll Do • Operates the communications console and directs/routes telephone calls, beeper pages, and other forms of communication to appropriate parties. • Relays all pages for emergency codes and drills. • Serves as a front line public relations representative and ensures smooth communication between all departments and those requiring communication services. • Handles emergent calls and alerts appropriate personnel or outside agencies to medical emergencies or possible facility emergencies. • Assists patients with telephone calls and personnel at the Information Desk. • Serve as a positive, professional representative of our hospital and community

    • What You Bring • HS Graduate/GED is required. • A minimum of 6 months switchboard experience in a health care environment or experience with high volume calls in a customer-oriented environment is required. • Strong communication and teamwork skills • Commitment to providing patient-first, high-quality service • Comfort working in a fast-paced, collaborative environment

    • Why Saratoga Hospital • A caring, community-focused culture rooted in teamwork and trust • Supportive leadership that invests in your development and well-being • Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/01/2025-Benefits-Guide\_-Web-compressed-copy.pdf) • Opportunities to grow within the Albany Med Health System • Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions

    • Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

    • How to Apply Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.