• Customer Service Representative

    Insight Global (Peachtree Corners, GA)


    Job Description

    This person is the bridge between customers and our delivery service. You will use our software platforms to manage customer accounts, schedule deliveries, and ensure streamlined communications between customers’ needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, assisting your team members, and contributing to the company’s overall growth excites you, then this is the role for you.

     

    Communicate with customers via phone, email, online chat, and text. CEF are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful Customer Service Rep will be comfortable listening to customers’ wants and needs and recommending products that exceed their expectations.

    On-site Requirements: 3-4 days on-site

    • Manage customer communication pre- & post-sale

    • Handle incoming phone calls, chats, texts and email correspondence

    • Process customer orders

    • Maintain up-to-date records for each customer in Salesforce

    • Schedule deliveries

    • Coordinate shipments to out-of-state customers

    • Manage showroom appointments & scheduling

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Proven customer service experience at a reputable company known for excellent service.

    • High attention to detail

    • Excellent written and verbal skills

    • Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms

    • Ability to work AM or PM shifts, Saturdays, and some holidays; will fluctuate with high season and low season.

    Shift: 7/8am - 5pm (the latest they will work is 7pm)

    • Possess & demonstrate excellent independent time management skills

    • Ability to complete required tasks despite interruptions ● Successful completion of a background check, credit check, and drug test ● Sales experience

    • Salesforce CRM experience