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Job Description

Insight Global is looking for a Tier I/II Desktop Support Team to act as the first line of defense for all IT tickets and engaging in high customer service activity for a financial/insurance client. This team will be responsible, but not limited to the following:

• Engaging with offshore contractors

• 10 Tickets per day (phone, thru system, walk up)

• Phone support

• Remote Support

• Password resets

• VPM Troubleshooting

• Install / Uninstall software

• Basic security (phishing, report suspicious activity) protect hardware

• Troubleshoot AV in conference rooms

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Associates / Bachelors Degree

• Microsoft Tech Stack (AD / Windows)

• Excellent Communications / Customer Service Skills • Prior experience in a Desktop Support/Helpdesk role

• Experience with Financial Services/Insurance