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Job Description

Overview:

Insight Global is searching for a Technical Team Lead of Deepsea Services to support one of our largest maritime equipment supporters in the US. This role will lead leads a team of ~30 service engineers and schedulers across the U.S. and Canada, supporting the Deepsea team’s technical execution. It focuses on building high-performing teams, developing technical skills through training, and maintaining OEM certifications. The position drives process improvements, ensures audit and survey compliance, and manages tools and equipment readiness. Acting as a proactive and positive leader, the role ensures safety, performance, and customer satisfaction while resolving operational challenges and coordinating with manufacturers when needed.

Day to Day:

- Leading a team of service engineers and schedulers (approximately 30 employees)

- Build high performing teams – becoming an integral part of the hiring process

- Ensure engineer’s competences and skill sets are developed through various training programs (on the job, OEM, in house) to meet the business requirements

- Implement the processes and process improvements

- Analyze where to improve and propose improvement suggestions to the Operations Manager

- Timely identify any roadblocks and/or concerns with regards to the agreed improvements and seek support

- Be a positive and energetic ambassador who ensures the colleagues in her/his area will always be taken and kept onboard

- Obtain further technical advice through research or by contacting Manufacturer for advice to Customer, when applicable, for follow up services

- Ensure engineer’s manufacturer/OEM certificates are kept up to date and arrange for refresher training and/or renewals

- Ensure the survey process, documentation, monitoring and code of conduct are followed by the team

- Preparation and participation in (local) Class audits, assisted by the Surveyor Supervisor

- Ensure the availability of tools, PPE and test instruments to meet the business requirements and accurate record keeping of the work equipment register

- Ensure the work equipment for service and survey work is calibrated (where necessary) and records are up to date

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Technical / Associate’s degree in electrical, electronics, communications engineering OR Navy experience

- 2+ years of experience / familiarity with:

o Navigation, communication equipment,

o (Maritime (Maritime Radar / ECDIS / Gyro compass / VDR / SATCOM’s / MF/HF / VSAT systems)

- Professional demeanor + Leadership Qualities

- Interest in professional development - Bachelor’s Degree

- Naval Experience / Coast Guard

- Previous management experience