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Job Description

Insight Global is seeking an experienced Trade Support Business Analyst in Midtown Manhattan. This individual will sit on the trading floor, providing direct support to front-office Equity and Bond traders. The role requires strong technical acumen, polished communication, and the ability to thrive in a high-intensity trading environment.

The successful candidate will:

Provide hands-on support for Equity and Equity Listed Options trading execution platforms (Fidessa, EMSX, Dash, FlexTrade).

Troubleshoot and support FIX connectivity and gateways.

Manage and support booking systems for Equities and Options (listed and OTC).

Ensure the accuracy and accessibility of referential data using tools like RIMES, assisting traders in creating and pricing instruments.

Handle incident and request tracking through ServiceNow, ensuring timely resolution and clear communication with traders.

Partner with business and technology teams to maintain a stable, reliable trading environment.

Contribute to light project and documentation work (approx. 10%), including process improvements tracked in Confluence.

This position is 90% production support, 10% project work and is best suited for someone who enjoys the intensity of front-office environments, builds strong relationships with traders, and takes pride in keeping mission-critical systems running smoothly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ years of direct trade floor support experience with proven ability to work in fast-paced, high-pressure environments and interface confidently with demanding front-office traders.

Strong professionalism and communication skills to build credibility with senior trading staff.

Experience supporting Equity and Equity Listed Options trading execution platforms (preferably Fidessa, EMSX, Dash; FlexTrade or similar platforms also considered).

Hands-on experience supporting FIX messages/gateways.

Experience with booking systems for Equities, Equity Listed Options, and OTC Options.

1+ years of experience with a strong understanding of securities, bonds, and referential data in a financial context.

Hands-on experience with ServiceNow (incident/request management).

Experience working at or with a competitor to RIMES (e.g., Bloomberg, Refinitiv, Markit). Knowledge of Foreign Exchange (FX).

Exposure to additional asset classes beyond Equities and Bonds.