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Member Services Representative AdventHealth Orlando

**All the benefits and perks you need for you and your family:** _(Customizable_

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

- Pet Insurance*

- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

- Nursing Clinical Ladder Program*

- Sign-on Bonus*

- Relocation Bonus*

- Team Based Nursing Model*

- Reimbursement for the NCLEX*

_* Nursing_ _or_ _BU specific benefits and perks_

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time

**Shift** : Days

The role you'll contribute:

The Member Services Representative engages in all customer service activities which may include membership sales, front desk, caf and shop/store front to ensure that optimum efficiency and customer service is provided to members and guests. Builds and retains relationships with existing members and clients in an effort to assist with stabilizing membership base and improving retention

The value you'll bring to the team:

Presents and sells products and services to current and potential members

May assist in the preparation and sale of food and drinks in the Wellness Center Caf area

Builds and maintains relationships with existing members to reduce attrition levels. Assists members with billing changes, bridges, freezes or other changes in membership status. Assists in the resolution of disputes regarding memberships

Processes all inquiries pertaining to membership while encouraging enrollment, and marketing the Wellness Center. Responsible for tours and assigned member sales duties

Responsible for Point of Sale (POS) operations

May perform Spa booking procedures, educates guests about spa, and encourages spa club membership

Organizes displays, restocks shelves and drinks, and keeps the environment clean and organized

Responsible for notifying appropriate departments for any work order, as well as, Environmental Services for any services needed

Performs other duties as assigned

The expertise and experiences you'll need to succeed:

**Minimum qualifications** :

High School Grad or Equiv 0 years experience.

Basic Life Support - CPR Cert

Preferred qualifications:

One-year retail or customer service experience

Previous experience in a health and wellness/fitness center

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Fitness Center

**Organization:** AdventHealth Orlando

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25039626

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.