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Consumer Outbound Lending Supervisor

Dupaco Community Credit Union

1 Positions

ID: CONSU002914

Posted On 10/06/2025

Job Overview

Are you a dynamic leader with a passion for driving results and empowering teams? We're seeking a Consumer Outbound Lending Supervisor to oversee our Consumer Outbound Lending team. This role is responsible for coaching and mentoring team members, implementing and refining loan policies and procedures, and identifying opportunities to enhance efficiency and profitability. The role also involves originating consumer loan applications, monitoring team performance, and driving production through strategic goal setting, cross-selling initiatives, and a focus on building stronger, more effective loan solutions.

\#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8

What You'll Do:

+ Demonstrate leadership behaviors that cultivate success in people and achieve department and credit union objectives through clear job expectations and key performance indicators.

+ Supervise assigned department and develop, engage, and motivate employees through regular coaching, annual stay interviews and team building initiatives to successfully carry out goals and objectives.

+ Monitor and coach on key performance indicators for the outbound lending consultants.

+ Train employees in member service skills, product and service knowledge, cross-selling, and policies and procedures to ensure that they have the appropriate tools to improve member’s well-being.

+ Provide support for ancillary training and product knowledge.

+ Increase loan volume by reviewing loan applications for direct reports making recommendations for additional loan product opportunities using information obtained from credit reports.

+ Evaluate the work of employees and prepare formal performance reports for annual salary changes.

+ Responsible for ongoing communication with the VP, Consumer Lending regarding the direction of consumer outbound and the department.

+ Actively lend and produce within the role as defined in individual key performance indicators.

+ Maintain compliance with all Federal and State laws and regulations regarding lending and ensure that the teams are well informed of laws and regulations, and changes in said law.

+ Responsible for identifying high impact opportunities for enhancing the member experience.

+ Handle difficult members and review member complaints regarding problems with loan application or quality service.

+ Responsible for ongoing and collaborative work with Consumer Lending, Consumer Online Lending, Consumer Referral Lending, Consumer Processing, Consumer Underwriting, and various departments throughout the credit union.

+ Assist in training new employees on product knowledge, lending procedures and regulations, and cross selling skills.

+ Ensure appropriate workforce planning to maximize department efficiency and productivity within assigned team.

+ Perform other duties as assigned.

What You'll Need:

+ Bachelor’s degree in a related field, or equivalent professional experience.

+ Minimum of 5 years of proven success in lending.

+ Strong knowledge of lending practices, regulations, and collection laws.

+ Demonstrated ability to solve complex problems and make sound, strategic decisions.

+ Exceptional communication skills with the ability to lead, train, coach, and collaborate effectively across teams.

+ Proficient in analyzing and interpreting performance data and operational metrics.

This role will be posted until Thursday (10/9/25) at 12:00 pm

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

CONSU002914

\# Positions

1

Start Date

20251006

End Date

20251105

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._