• Customer Service Representative

    Access Dubuque (Dubuque, IA)


    Customer Service Representative

     

    Welu, Inc.

     

    1 Positions

    ID: 82711

    Posted On 10/02/2025

     

    Job Overview

     

    Welu Inc. is seeking a detailed-oriented and personable individual for a **Customer Service Representative(CSR)** position **.** This role is key to ensuring client satisfaction by acting as the bridge between customers, the sales team, and production. The CSR will assist in managing customer accounts, create estimates, process print orders, and provide proactive support to ensure jobs are completed accurately, on time, and to the highest quality standards.

     

    The Welu CSR is also responsible for supporting the Welu Pumping business through answering phone calls and scheduling work. In this capacity, the CSR will learn and understand the services offered for pumping commercial and residential customers.

     

    If you like interacting with people and have a desire to work with a team developing creative marketing solutions for customers, we want to hear from you!

    What Qualities We Want:

    + Prior experience in printing, packaging, or related graphic communications industry preferred.

    + Dynamic communication and interpersonal skills.

    + Strong organizational skills.

    + Detail-oriented with the ability to multitask in a deadline-driven environment.

    + Problem-solving skills with customer-first mindset.

    + Professional, positive, and collaborative attitude.

    What You'll Do:

    + Learn the business of print, mail, and marketing and become the customer's advocate in the plant.

    + Act as the main point of contact for customer service inquiries, estimates, proofs and production updates.

    + Create simple estimates, enter orders, prepare and review job tickets, proofs and production details for accuracy.

    + Coordinate with internal team members and external vendors on progress and deadlines.

    + Track job progress and communicate updates proactively to customers.

    What We Offer:

    + Flexible schedules.

    + On-site and off-site training and team building experiences.

    + Small business atmosphere allowing for a close-knit team and exposure to all aspects of the business.

    + A chance to be part of a company that values creativity and results.

    + Competitive salary based on experience.

    + Paid Holidays & PTO

    + Medical, Dental and Vision Insurance

    + Life Insurance

    + 401K Plan

     

    Primary Contact

     

    1693235872512

     

    Julie Frommelt

     

    Owner,

     

    563.582.1332

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    False

    Job Details

    Categories

     

    Advertising/Marketing/Public Relations

     

    Customer Service

     

    Publishing/Printing

     

    Location

     

    Dubuque, IA

     

    Shift

     

    First Shift

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Pay/Salary

     

    Competitive with Market & Experience

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    Life Insurance

     

    PTO (Paid Time Off)

     

    Paid Holidays

    Qualifications

    Education

    High School/GED

    Experience

    1-2 Years

     

    Company ID

     

    37521

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20251002

     

    End Date

     

    20251101

     

    Featured Job

     

    0

     

    TH Ad

     

    0

     

    TH Comments

     

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    Share this Job

     

    Welu, Inc.

     

    About the Company

     

    We are Welu!

     

    Welu Inc. is a dynamic and forward-thinking company that delivers innovative print and marketing solutions for businesses. We specialize in blending traditional print with modern marketing approaches, including direct mail and social media campaigns, to help businesses amplify and measure their brand reach and engagement. Welu Inc. is a female and locally owned small family business that has been in business for over 95 years, providing print, mail, and marketing solutions. Check us out at WeluInc.com . Or follow us on LinkedIn (https://www.linkedin.com/company/weluinc/)

     

    Welu Pumping Service is also owned by Welu Inc and services the tri-state area helping residential and commercial customers with various pumping needs. Please find Welu Pumping Service at septicpumpingdubuque.com

     

    What we do matters! And, how we do it matters!

     

    + Strong support of our community and neighborhood

    + People make our company

    + Reduce, Reuse, Recycle

    + Deliver solutions via value based thinking and processes

    + We got Grit, Discipline and Hustle

    + Everything is _Figureoutable!_