• Desktop Support

    SAIC (Anchorage, AK)


    Description

    SAIC is seeking a **Desktop Support** in **Anchorage, AK on Elmendorf, AFB** to support the **US Army Corps of Engineers Revolutionary IT Services (USACE RITS)** to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

     

    NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.

     

    NOTE: This position can support ~$60k+ (depending upon experience and skill level)

    JOB DESCRIPTION:

    + Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

    + Install and test personal computers, printers, and other peripherals.

    + Configure operating system, load shrink-wrap programs and other application software programs.

    + Troubleshoot printer, computer, and peripheral incidents.

    + Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

    + Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.

    Qualifications

    REQUIRED EDUCATION AND EXPERIENCE:

    + Associates and three (3)+ years of related experience; additional two (2) years of experience accepted in lieu of degree.

    + Experience in Tier II helpdesk environment.

    + Experience installing and configuring Windows 10 and MS Office 365 applications.

    + Experience using ServiceNow or a similar ticketing system.

    + Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required at times.

    + Must be willing to travel when necessary.

    + Must have a valid driver’s license and willing to travel to other locations within 2 hour radius during work hours.

    REQUIRED CERTIFICATIONS:

    + Current DoD 8570 IA Baseline Certification, IAT Level I or higher (examples: A+ CE, Network+ CE, Security+ CE, CySA+, CCNA-Security etc.)

    REQUIRED CLEARANCE:

    + Must be able to obtain a full Secret Clearance; Interim Secret Clearance required prior to start; SAIC will help to obtain

    + Must be a current US Citizen

    REQNUMBER: 2510561

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability