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The Associate, Mortgage Servicing (Escrow Technician) executes all functions related to mortgage insurance, escrow disbursement administration, and tax payments. This position works on-site and reports to Oriental Center in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

+ Ensure mortgage insurance data is accurate in Horizon and IBS systems.

+ Transmit the mortgage insurance payments to the government agencies.

+ Complete the mortgage insurance automatic cancellation.

+ Processes cancellation of mortgage insurance related to Paid Off loans.

+ Reconciles escrow disbursements to finance account.

+ Remit all insurance, escrow surplus and tax payments to Mailing to be sent to the corresponding customer and/or agencies.

+ Receive requests for check substitution/replacements.

+ Ensure all the disbursement documentation is digitalized. Executes the property tax payment process.

+ Ensure tax data is accurate in Horizon and IBS systems.

+ Send notification of changes letter to customer as needed.

+ Processes Supplementary Tax Bill received from the CRIM (on a monthly basis).

MINIMUM REQUIREMENTS:

+ Bachelor's or Associate Degree in Business Administration or related field required.

+ One (1) year of experience in servicing, banking, insurance or investment required. Mortgage experience is a plus.

+ Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

+ Proficiency in MS Office (Word, Excel, PowerPoint) required. Intermediate Excel proficiency preferred.

+ Thorough analytical & problem-solving skills.

+ Robust understanding of mortgage loans products highly desirable.

+ Good problem solving and decision-making skills.

+ Exceptional customer service skills.

+ Excellent communications skills in writing and verbal in both English and Spanish required.

WORK AUTHORIZATION & ELEGIBILITY:

+ Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

+ Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\_privacy\_policy\_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance\_posters.pdf)

Política de Privacidad de Reclutamiento