• D&T Help Desk Analyst

    CBRE (Greenville, TX)


    D&T Help Desk Analyst

     

    Job ID

     

    241290

     

    Posted

     

    06-Oct-2025

     

    Service line

     

    GWS Segment

     

    Role type

     

    Full-time

     

    Areas of Interest

     

    Digital & Technology/Information Technology

     

    Location(s)

     

    Greenville - Texas - United States of America

     

    Are you a tech-savvy problem solver who loves helping others? Do you thrive in a fast-paced environment and enjoy the challenge of providing excellent customer service? If so, CBRE has an exciting opportunity for you to join our team as a Help Desk Analyst in Greenville!

    About the Role:

    As a CBRE Help Desk Analyst, you'll be the first point of contact for our internal users, providing essential technical support and solutions. You'll be part of our D&T Support team, dedicated to ensuring our employees have the tools and resources they need to succeed. This is an onsite role, offering a collaborative and engaging work environment in our Greenville office.

    What You'll Do:

    + Be the Tech Hero: Provide friendly and efficient end-user support for specific software applications and assist with simple hardware issues.

    + User Management: Create new user accounts and manage user security access.

    + System Monitoring: Review servers and users to ensure systems are running smoothly.

    + Problem Solver: Troubleshoot computer systems, servers, and printers (both hardware and software issues).

    + Proactive Maintenance: Assist with system maintenance on the network and perform system maintenance tasks as needed.

    + Documentation: Ensure software literature is up-to-date.

    + Team Player: Work collaboratively with team members to complete daily workloads.

    + Communication is Key: Provide application support assistance to nationwide clients via phone and email, communicating clearly and effectively.

    + Coordinate Repairs: Coordinate requests for repairs with internal groups and/or vendors.

    + Support and Adapt: Be prepared to perform other duties necessary to provide general support assistance to national teams.

    + Lead by Example: Model behaviors consistent with CBRE RISE values.

    + Continuous Improvement: Identify opportunities for improvement.

    What You'll Need to Succeed:

    + Education & Experience: Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

    + Technical Proficiency: In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).

    + Problem-Solving Skills: Ability to use existing procedures to solve standard problems and exceptional troubleshooting skills.

    + Analytical Abilities: Experience with analyzing information and standard practices to make sound judgments.

    + Communication Skills: Excellent verbal and written communication skills.

    + Teamwork: Must be a team player and committed to working in a fast-paced environment.

    + Organizational Skills: Inquisitive mindset and good organizational skills.

    + Technical Foundations: Certifications in Information Systems or computer technology fields or equivalent experience.

    + Adaptability: Willingness to work afterhours when needed.

    + General Network Troubleshooting knowledge is a plus

    + Ability to work independently

     

    Why CBRE? Here's what we offer:

     

    + Competitive Compensation: We offer competitive salaries commensurate with experience.

    + Comprehensive Benefits Package: CBRE provides a robust benefits package, including medical, dental, and vision insurance to support your well-being.

    + Paid Time Off: Enjoy paid vacation, sick leave, and holidays to help you maintain a healthy work-life balance.

    + Professional Development: We are committed to your growth. CBRE offers training programs, career development opportunities, and tuition reimbursement to help you advance your skills and achieve your career goals.

    + 401(k) Retirement Plan: Plan for your future with our 401(k) plan.

    + Dynamic Work Environment: Be part of a collaborative and supportive team in a leading global real estate services company.

    + Impactful Work: Contribute to the success of our internal teams and help them deliver exceptional service.

    Important Information:

    **Location:** This is an onsite position located in Greenville.

    **Sponsorship:** We do not provide sponsorship for this role. Applicants must be currently authorized to work in the United States.

     

    Ready to take the next step in your IT career? Apply today and join the CBRE team!

     

    **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

    **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

     

    CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)