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Summary Provide administrative, clerical, and clinical support to the administration office staff and Pharmacists. Responsibilities include full range of technical support functions related to Pharmacy clinics. Assignments consists of evaluation of pharmacy consults to determine appropriate modality and timing of follow up on medication related issues. Responsibilities VA Careers - Pharmacy: https://youtube.com/embed/Fn\_ickNBEws Total Rewards of a Allied Health Professional The Clinical Pharmacy Technician shall provide and support clinical operations of the assigned inpatient and outpatient clinical services and its CPPs. All assigned clinical activities and function shall be completed in accordance with approved clinical pharmacy protocols or procedures. Duties include but not limited to: Medication History Pull data via the electronic health record (EHR) on all new patients who are new to the Patient Aligned Care Team (PACT) and to complete medication history. Interview patients (families/caregivers as appropriate), to develop an accurate list of medications, strengths, and dosages the patient has been taking. Interview patients for any over the counter medications and/or herbal product. Review Joint Legacy Viewer (JLV) to see if patient has been receiving medications from another VA. Document adverse reactions and allergies that the patient reports. Review any patient compliance issues based on the interview and refill history. Document the compiled list in the electronic health record. Add the CPP as an additional cosigner to the medication history note in the EHR. Contact and collaborate with other healthcare providers in the facility as deemed appropriate. Clinical Review all encounters daily and notify CPP for completion. Review all consults and notify CPP for completion. Review all unsigned notes and notify CPP for completion. Review all user alerts and notify all pharmacists for completion. Call all patients that are due/late for a refill on their medications in consultation with the CPP to offer refill to be mailed out for a 90-day supply. Review performance improvement dashboards which include hypertension, hyperlipidemia, diabetes, etc. and report to the Clinical Pharmacy Supervisor. Review all ambulatory clinics and prepare and present the report to the Access Committee monthly. Tract and trend these findings every month. Monitor for all non-formulary medication documentation to ensure to follow the National standard for timely turnaround. Assist in reviewing eligibility and triaging community care prescriptions. Assist with filling, packaging and dispensing prescriptions when needed Technical Review all ambulatory care clinics with the appropriate CPP and the Clinical Pharmacy Supervisor to update and restructure as necessary. Enter all requests for all modifications to pharmacy clinics. Enter all requests for all clinic closures to pharmacy clinics. Work closely with other clinic administrative staff. Act as a resource person for planning, reviewing, or revising pharmacy policies and/or procedures. Must possess extensive knowledge of all pharmacy computer packages/programs which include but not limited to: Microsoft Windows Programs Computerized Patient Records Systems, national dashboards, and National Drug File. Other duties: Participate in quality assurance, process improvement activities, and performance monitors. Maintain competence by participating in staff development programs. Provide in-service programs for appropriate clinic personnel and pharmacy technicians as assigned. Successfully complete annual competency certifications based on specific clinical functions/activities assigned. Assist in other patient care areas as deemed necessary to maintain the consistency of overall pharmacy services. Participate as assigned to assist with specialty programs or collateral duties/activities such as LEAN, System Redesign, Quality Improvement, JPRS, PATS review, Bar Code Medication Administration. Interact with patients to problem solve their medication related compliance issues and uses higher level cognitive abilities to strategize care for the patient. Assist the pharmacist with assessing medication compliance and barriers to safe medication. Serve as a customer service agent for Pharmacy Service to promote quality services. Participate on service level and/or medical center wide process improvement teams as need arises. Work Schedule: 7 on, 7 off Monday-Friday 10:30 am - 11:30 pm, weekends 12:30 pm - 11:00 pm, subject to change based on the needs of the service Recruitment Incentive (Sign-on Bonus): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 93917-A Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. Valid, unrestricted, unexpired Driver's License and a safe driving record. Selectee's will be required to provide proof of a safe driving record. *DO NOT UPLOAD A COPY OF YOUR DRIVER'S LICENSE* As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7402(d), and 7407(d). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-08 Experience: One year of experience equivalent to the GS-07 grade level equivalent to the next lower grade level. Experience includes but not limited to: work autonomously using independent judgement to perform a full range of duties; mentor and train lower graded pharmacy technicians in the practice setting; assist advanced/specialized pharmacy technicians and participate in performance improvement initiatives; function as staff pharmacy technicians in various locations of the pharmacy, including pharmacy contact centers and other non-traditional pharmacy locations, with minimal oversight. Certification: Hold an active national certification through either: Pharmacy Technician Certification Board (PTCB) as a Certified Pharmacy Technician (CPhT); OR, National Healthcareer Association (NHA) as a Certified Pharmacy Technician (ExCPT) Knowledge, Skills, and Abilities (KSAs): In addition to the experience described above, must demonstrate all of the following KSAs: Comprehensive knowledge of concepts, principles, methodology, and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. Preferred Experience: Certified Pharmacy Technician (CPhT) Experience with Medication History and ability to interview patients/family Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08. Physical Requirements: Work requires regular and recurring physical exertion, involving standing or sitting for prolonged periods of time, typing, walking distances within the medical center, lifting/carrying (up to 40 pounds) of pharmaceutical supplies, and bending/stooping/stretching. Ability to drive (must have a valid driving license). Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.