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Summary The Medical Director in Community Based Outpatient Clinic (CBOC) reports to and serves as a key clinical resource for the CBOC Service Chief, Western North Carolina VA Health Care System (WNCVAHCA) CBOC provides administrative, clinical, and programmatic leadership for the CBOC clinical programs to ensure achievement of the clinical, research and education goals Responsibilities VA offers a comprehensive total rewards package. VHA Physician Total Rewards. Duties include but are not limited to the following: The Medical Director, provides oversight and administration of all aspects of the CBOC's clinical services, including any research and guidance/training for residents and trainees who may be assigned to the CBOC. In addition, the Medical Director is expected to perform direct patient care within his/her clinical specialty. The Medical Director supervises the CBOC's section chiefs (if applicable) and other staff aligned under the Medical Director's office to include nurses, administrative staff, allied health professionals, and advanced practice professionals in the services provided at the CBOC. The Director has direct responsibility for primary care, mental health, audiology, optometry, laboratory, social work, and matrixed responsibility for logistics of other clinical services residing within the CBOC. Customer Service: Bases planning on patient and staff feedback and projected needs. Plans the provision of services with a patient centered vision to enhance patient education and shared decision making. Establishes a customer-oriented culture and promotes hiring of persons who fit that culture. Actively identifies and encourages the implementation of best practices in customer service. Breaks barriers to resolve problems and complaints independently at the lowest level. Shares resources in order to provide services to customers effectively and efficiently. Quality Improvement: Serves as the CBOC's lead provider for quality improvement initiatives. Works with the clinical services to ensure compliance with standards issued by VACO and accrediting and regulatory groups such as TJC, OIG, GAO, CAP, and OSHA. Directs the continuous measurement and improvement of the quality of care provided by the services. Plans, coordinates, and ensures high quality care through utilization of multiple quality measurement tools. Improves patient outcomes through the implementation of strategies such as clinical practice guidelines This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply. Recruitment Incentive (Sign-on Bonus): Not Authorized Work Schedule: 7:30am - 4:00pm Telework: This is Not a Tele-work position Virtual: This is Not a Virtual position. Remote: This is Not a remote position Requirements Conditions of Employment Complete all application requirements detailed in the "Required Documents" section of this announcement U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement. Qualifications To qualify for this position, you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation. Physician Assistant Basic Requirements Master's degree in any discipline or a bachelor's degree in any discipline with one year of experience as a Physician Assistant ~AND~ Successfully passed the PA National Certifying Exam (PANCE) (or are you in the process to taking the exam) ~AND~ Currently hold, or will hold, a full and unrestricted license to practice in a State, Territory, or Commonwealth of the United States or in the District of Columbia. United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy Physician Assistant-III (PA-III) Experience and Education. PAs at the PA-III grade are at the full performance level and lead and organize patient care independently, practice within multi-disciplinary teams, and coordinate all aspects of patient care across the health care system. They utilize advanced clinical knowledge and judgment in decision-making and evaluating outcomes. They function as experts in clinical practice and/or in areas related to the assigned roles and responsibilities, may serve as mentors for transitioning PAs, and may provide training for health care students. Individuals can demonstrate the KSAs for the full performance level by: i. Three years of successful practice as a PA.OR ii. Successful completion of a PA post-graduate residency program sponsored by VHA Office of Academic Affiliations or other postgraduate residency programs accredited by VA, ARC-PA, U.S. Armed Forces, or another accrediting agency and one year of professional practice as a PA. OR iii. A doctoral degree in a health-related field from an accredited college or university recognized by the U.S. Department of Education and one year of professional practice as a PA. Preferred Experience: 2-3 yrs of recent supervisor experience Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: All applicants must be physically able to satisfactorily perform the duties of the position. A pre-placement physical examination shall be completed prior to appointment. Education Additional Information This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.