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**MANTECH** seeks a motivated, career-oriented, and customer-focused **Incident Technician** to join our team in **Chantilly, VA.** In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a collaborative environment that values teamwork, learning, and career development.

Responsibilities include, but are not limited to:

+ You will follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.

+ Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues—including remote desktop triage and system repair using remote tools.

+ Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.

+ Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; escalate complex issues when necessary.

+ Travel locally between customer buildings and support temporary assignments as needed.

+ Participate in team shift coverage between 6:00 AM and 6:00 PM; core work schedule is Monday through Friday, 9:00 AM to 6:30 PM.

Minimum Qualifications:

+ High School diploma and 8+ years of relevant experience, OR Associate's degree and 6+ years, OR Bachelor’s degree and 4+ years.

+ At least 4 years of experience providing technical support in a help desk, service desk, or incident management capacity.

+ CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.

+ Demonstrated ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems.

+ Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

+ Familiarity with Windows Active Directory, basic networking (TCP/IP), and standard IT support tools.

Preferred Qualifications:

+ Excellent communication, problem-solving, and customer service skills in a fast-paced, team-oriented environment.

+ Experience using remote desktop support tools and enterprise ticketing systems (e.g., ServiceNow, Remedy, Jira Service Management).

+ Strong adaptability and ability to quickly learn new skills and technologies.

+ High attention to detail and effective organizational skills.

Clearance Requirements:

+ Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

+ Must be able to remain in a stationary position at least 50% of the time.

+ Must be able to operate computers, phones, and other standard office equipment for extended periods.

+ Must be able to move between office buildings, including navigating under desks, raised floors, and confined server spaces.

+ Must be able to lift and move IT or AV equipment weighing 50+ pounds, with use of carts or team lifts as required.

+ Must be able to ascend and descend ladders (10+ feet) while routing cables or adjusting equipment.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at [email protected] and provide your name and contact information.