"Alerted.org

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Morrisville, NC or Wilmington, NC. Relocation assistance is NOT provided.

The working shift for this role is Monday - Friday, 9AM-5PM. This is a hybrid position, 4 days per week working from home, 1 day per week from our office.

Discover Impactful Work:

Medical Communications is a truly outstanding team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing distributed team of over 900 healthcare professionals providing medical information and education.

A day in the Life:

• Schedules, develops and delivers training courses and content for all staff members. Conducts product or disease state training for staff members as required.

• Monitors effectiveness of training and observes training sessions, trends and assesses changes in employee performance. Modifies training to increase beneficial outcomes.

• Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.

• Conducts call and documentation review of staff members' work and monitors accuracy and completeness of information provided, including clinical content. Ensures program consistency relative to compliance with the organization and client policies/procedures.

• Evaluates quality trends across the program and provides feedback to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.

• Provides support for program-related audits.

• May assist with department projects.

Qualifications:

Education and Experience:

Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification.

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years).

In most cases a license will be required.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations.

• Good knowledge of drugs and drug information.

• Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback.

• Firm organizational and time management skills.

• Strong attention to detail and ability to multi-task.

• Strong verbal and written communication skills.

• Solid problem solving skills.

• Strong computer skills including Microsoft Office.

• Ability to train and mentor others.

• Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English.

• Ability to work in a team environment and/or independently as needed

Management Role:

No management responsibility

Working Conditions and Environment:

• Work is performed in an office environment with exposure to electrical office equipment.

• Occasional drives to site locations with occasional travel both domestic and international.

Physical Requirements:

• Frequently stationary for 6-8 hours per day.

• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

• Frequent mobility required.

• Occasional crouching, stooping, bending and twisting of upper body and neck.

• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.

• Frequently interacts with others to obtain or relate information to diverse groups.

• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.

• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.

• Regular and consistent attendance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.