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Job Purpose & Scope

Responsible for the daily processing of incoming lockbox payments and production of customer deliverables including ACH, online remit, and lockbox processing.

Essential Job Functions

+ Opens incoming mail and sorts by type of work.

+ Operates high-speed document scanner.

+ Stages work through daily workflow and into document retention area.

+ Completes data input for individual transactions.

+ Validates production and distribution of system-generated reports and data files.

+ Validates daily deposits for lockbox clients.

+ Distributes and compiles receipts of documents and materials that are sent from Bank to clients and from clients to Bank.

+ Completes ongoing training on Bank procedures and policies.

+ Researches and answers inquiries from internal departments and clients.

+ Maintains good punctuality and attendance to work.

+ Follows Bank policy, procedures and guidelines.

+ Performs other duties as assigned.

Knowledge, Skills & Abilities

+ Knowledge of administrative and clerical procedures.

+ Knowledge of lockbox functions and procedures.

+ Ability to use a 10-key calculator.

+ Ability to work without close supervision.

+ Ability to demonstrate excellent internal customer service skills.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to work well with exacting deadlines.

+ Ability to adapt well to repeated interruptions and change.

+ Ability to respond to internal (i.e., departmental staff, business development staff, branch staff) requests and demands professionally and promptly.

+ Ability to learn and follow Bank policies and procedures.

+ Ability to drive an automobile.

+ Ability to work extended hours as necessary.

+ Ability to work occasional overtime.

+ Ability to lift boxes in the mail room/lockbox and trays of checks when processing cash letters (up to 25 lbs.) with or without accommodation.

+ Ability to work in area with loud equipment with or without accommodation.

+ Skill in using computer, including knowledge of basic computer file structure and configuration techniques, and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

+ High school diploma or equivalent required.

+ Minimum of one (1) year of work experience with computers, including Microsoft Word and Excel, required.

+ Valid driver’s license with good driving record required.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.