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Job Purpose & Scope

Performs duties associated with ACH origination and ensures all ACH transactions are processed in a timely and accurate manner.

Essential Job Functions

+ Performs functions related to ACH origination files from various systems, including but not limited to, receiving, and processing daily files for business customers and internal Bank departments.

+ Processes ACH notification of changes and returns received from the Federal Reserve on a daily schedule.

+ Processes reversals and deletions on ACH files as requested and stores information properly.

+ Verifies all ACH files to protect Bank liability.

+ Meets established deadlines for ACH processing windows.

+ Balances and submits ACH files to Fedline.

+ Researches ACH information within Bank applications and Fedline.

+ Assists ACH originators with processing and file related questions.

+ Maintains ACH log sheets, makes appropriate online entries, emails confirmations to customers as requested, and maintains all record keeping.

+ Performs all security procedures associated with all work products and applications used.

+ Processes document imaging.

+ Provides excellent customer service to internal and external customers as well as support to internal staff.

+ Maintains good punctuality and attendance to work.

+ Follows Bank policy, procedures, and guidelines.

+ Performs other duties as assigned.

Knowledge, Skills & Abilities

+ Knowledge of computers and programs for working software applications.

+ Ability to manage multiple tasks at one time and perform effectively in an environment involving high-risk functions and daily deadlines, high transaction volumes and large transaction amounts.

+ Ability to demonstrate flexibility in a continually changing environment.

+ Ability to work without close supervision.

+ Ability to organize work and maintain attention to detail.

+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

+ Ability to develop and maintain positive and effective working relationships within a team environment.

+ Ability to demonstrate effective customer service skills.

+ Ability to communicate effectively both verbally and in writing with internal and external clients.

+ Ability to complete accurate, thorough, and timely work.

+ Ability to work extended hours or adjusted schedule when needed.

+ Ability to maintain confidentiality.

+ Ability to demonstrate effective time management skills.

+ Ability and willingness to learn software necessary to perform job responsibilities.

+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Basic Qualifications

+ High School Diploma or equivalent, required.

+ Minimum of one (1) year of work experience with computers, including Microsoft Word and Excel, required.

+ One or more years of work experience in job-related role (treasury, ach, wires, bank operations, etc.), preferred.

+ Knowledge of NACHA Operating Rules, preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.